How to Cancel Your ExpressVPN Subscription

A step-by-step guide on how to cancel your ExpressVPN subscription, including information on refunds, alternatives, and FAQs.
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VPNs are a dime a dozen these days, but that doesn’t mean they’re all created equal. ExpressVPN is one of the more popular VPN providers out there, offering a fast, reliable service with a host of features.

But what if you’re not happy with ExpressVPN? Maybe you’re not convinced by its features, or perhaps you’ve found a better VPN provider for your needs. You may also have signed up for a free trial, and now you want to cancel before you’re charged.

Whatever the reason, we’re happy to help. In this article, we’ll show you how to cancel your ExpressVPN subscription. And if you’re looking for an alternative VPN provider, we’ve got you covered there, too — keep reading for our recommendations on the best VPNs on the market.

In this article
How to cancel an ExpressVPN subscription on your browser
Method 1: Cancel your subscription on your own
Method 2: Contact support to cancel your subscription
How to cancel an ExpressVPN subscription on your smartphone
iPhone
Android
Alternatives to ExpressVPN
Surfshark
NordVPN
CyberGhost VPN
FAQs
Bottom line

How to cancel an ExpressVPN subscription on your browser

If you’re unhappy with ExpressVPN, you can cancel your subscription at any time. And if you signed up for a free trial, you can cancel that, too, before you’re charged.

There are two ways to cancel your ExpressVPN subscription on your browser.

Method 1: Cancel your subscription on your own

1. Log in to your account and go to the My Account page.

2. Click on the My subscription tab in the left-hand menu.

3. You will see a list of all your ExpressVPN subscription details. Find the Edit subscription settings button and click it.

4. Turn off the Auto-renew my subscription option and follow the prompts to confirm your changes.

Your subscription will now be canceled and will not be auto-renewed when it expires. But please note that this does not entitle you to a refund — if you cancel outside of the 30-day, money-back guarantee period, you will not be refunded.

Method 2: Contact support to cancel your subscription

If you’d rather cancel your subscription with the help of ExpressVPN’s customer support team, you can do that, too. What's more? You’re entitled to a full refund if you cancel within 30 days of signing up.

1. Log in to your account. Go to expressvpn.com and click My Account in the top-right corner. Enter your email address and password to log in to your account.

2. Open live chat. After you log in, click on the Start a conversation option on your dashboard. This will open a live chat window and connect you with an ExpressVPN customer service representative.

3. Explain that you want to cancel. All you need to do now is explain to the customer support representative that you wish to cancel your subscription. They will then process your refund and send it back within seven business days to your bank account or credit card account. And that’s it — you’re all done.

How to cancel an ExpressVPN subscription on your smartphone

If you’re using ExpressVPN, chances are it’s because you want to protect your online privacy while you’re on the go. So it makes sense that you would like to be able to cancel your subscription from your smartphone.

The process is slightly different depending on whether you use an iPhone or Android device. We’ll run through both so you can choose the best method for you.

iPhone

If you’re using ExpressVPN on iOS, you can cancel your subscription through the app store. Here’s how:

1. Open the app store and go to your account by tapping your profile picture at the top-right of the screen.

2. Scroll down to the Subscriptions section and tap on it.

3. You will see a list of all active subscriptions on your account. Find and click on ExpressVPN.

4. Tap on the Cancel subscription button and confirm your decision.

Your ExpressVPN subscription will be canceled, but you’ll still have access to the VPN until the end of your current billing cycle.

Android

The process for canceling an ExpressVPN subscription on Android is similar to the process for canceling through the website. If you’re eligible for a refund, you’ll need to log in to your ExpressVPN account and request one through customer support.

You can follow these steps:

1. Visit the ExpressVPN website and log in to your account.

2. Contact ExpressVPN support by clicking on the Start a conversation option on your dashboard.

3. Explain that you want to cancel and request a refund.

If you’re within the 30-day, money-back guarantee period, you’ll receive a full refund. Otherwise, you’ll need to cancel your subscription through the Google Play Store.

Here’s how:

1. Open the Google Play Store and go to your account by tapping on the three-line menu icon at the top-left of the screen.

2. Go to the Subscriptions section and tap on it.

3. Find ExpressVPN from the list of your subscriptions and click it.

4. Cancel your subscription by selecting the Cancel button.

And there you have it — that’s how you cancel an ExpressVPN subscription on your smartphone. Whether you’re using an iPhone or Android, it’s a relatively simple process.

How to cancel ExpressVPN subscriptions paid through BitPay

If you paid for your ExpressVPN subscription with BitPay, you would not have your subscription automatically renewed. However, you can still cancel your subscription through customer support and get a refund (if you cancel within 30 days of signing up).

Alternatives to ExpressVPN

If you’re looking for alternatives to ExpressVPN, there are plenty of other VPN providers out there that offer similar features. Here are some of the best.

Surfshark

Surfshark is one of the most affordable VPN providers on the market. It offers a wide range of features, including a kill switch (to prevent your real IP address from being exposed if the VPN connection drops), 24/7 customer support, and an ad blocker. Starting at just $2.49/mo, it’s an excellent VPN cost for those on a budget.

What’s more? Surfshark offers a 30-day, money-back guarantee, so you can try it out risk-free.

Get Surfshark

NordVPN

NordVPN is another popular VPN provider that offers a high-security level and privacy protection. It’s slightly more expensive than Surfshark, starting at $3.39/mo, but it’s still a great option.

When you sign up for NordVPN, you get access to features such as double protection (which encrypts your traffic twice), Onion over VPN (which routes your traffic through the Onion network for additional security), and 24/7 customer support. 

These features make it possible for you to browse the web securely and privately without having to worry about your data being exposed. And as with Surfshark, NordVPN also offers a 30-day, money-back guarantee.

Get NordVPN

CyberGhost VPN

With CyberGhost VPN, you get access to more than 9,100 servers in 91 countries. It’s a great option for those who want to unblock geo-restricted content, including streaming services such as Netflix, and enjoy a fast and reliable VPN connection.

And at just $2.19/mo, it stands out as one of the most affordable VPN subscription plans on the market. CyberGhost VPN also offers a 45-day money-back guarantee — one of the longest in the industry.

Get CyberGhost

Here’s a summary of the main features offered by each VPN provider:

ExpressVPN Surfshark NordVPN CyberGhost VPN
Starting price $6.67/mo $2.49/mo $3.39/mo $2.19/mo
Money-back guarantee 30 days 30 days 30 days 45 days
Customer support 24/7 24/7 24/7 24/7
Ad blocker No Yes Yes Yes
Number of servers 3,000+ 3,200+ 5,000+ 9,100+
Number of devices 8 Unlimited 6 7
Number of countries 105 100 59 88

FAQs


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How do I cancel my ExpressVPN and get a refund?

To cancel your ExpressVPN subscription and get a refund, you’ll need to log in to your account and contact customer service. You’ll be eligible for a full refund if you’re within the 30-day, money-back guarantee period.

If you’re using a cell phone to cancel, you’ll need to cancel your subscription through the Google Play Store (for Android users) or the Apple App Store (for iPhone/iPad users).


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Can I cancel my ExpressVPN subscription at any time?

Yes, you can cancel your ExpressVPN subscription at any time. But you’ll still have access to the VPN until the end of your billing cycle. So if you cancel on January 1, you’ll still have access to ExpressVPN until January 31.


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What are some alternatives to ExpressVPN?

If you’re looking for alternatives to ExpressVPN, there are plenty of other VPN services out there that offer similar features. Some of the best include Surfshark, NordVPN, and CyberGhost VPN. Whether you’re looking to save money or are simply unhappy with ExpressVPN, these alternatives are definitely worth considering.

Bottom line

ExpressVPN is one of the most popular VPN providers on the market. But it’s not always the best option for everyone. If you’re looking for alternatives to ExpressVPN, there are plenty of other VPN providers out there that offer similar features. Plus, you can always check out our guide on the best VPN services to find a VPN that’s right for you — and your budget.

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NordVPN
  • High-quality VPN offering safety and speed
  • Loads of servers for multiple connection options
  • Works with popular streaming services, including Netflix
  • Too many confusing plans

Author Details
Adaeze Nwakaeze is a content writer with seven years of experience in the industry. She is an SEO and digital marketing expert and has a deep knowledge of storytelling and narrative development.