Shopify Review 2026: Is It the Best Ecommerce Platform?

Shopify is trusted by millions who want to buy and sell goods online, but it may not be the most user-friendly platform for budding business owners.

Shopify is a powerful tool for ecommerce, but it may not be the best jumping-off point for a novice. If this is your first time creating an online store, you’ll need to learn about the platform or rely on the support center and AI assistant for guidance. 

If you’re willing to put in the work to create a thriving online business, you’ll likely find success with Shopify. It offers comprehensive tools for ecommerce, marketing, SEO, and more. To decide if this is the right platform for your ecommerce business, read our full Shopify review. 

Pros
  • Offers business tips that grow with your business
  • Includes automated ecommerce tools
  • Provides unlimited product listings on all plans
Cons
  • Platform can be overwhelming for beginners
  • Expensive compared to other web building services
In this article
At a glance
Our experience
Prices and subscriptions
Features
Security and bandwidth
Customer support
FAQs
Bottom line: Is Shopify good?

At a glance

Price $29.00-$2,300.00/mo
Free plan No
Free trial Yes — 3 days
Money-back guarantee No
Number of collaborators 5 — Unlimited
Storage space Unlimited
Custom domain Yes — for all plans
Site analytics Yes — for all plans
Ecommerce tools Yes — for all plans
AI tools Yes — for all plans
Learn more Get Shopify

How we test and rate web builders

Our team has conducted hands-on testing on 20+ website builders. We sign up for each service and build a real website from scratch, giving us a firsthand look at the full experience from onboarding to publish.

Then, we evaluate each product across six categories:

  • Features (40%): We review the core tools bundled into each plan, including the number of contributors supported, storage limits, professional email availability, and whether a photo editor is included. We also test whether the builder provides ecommerce tools, site analytics, SEO tools, and AI tools.
  • Design (25%): We assess the overall visual quality of the builder's output, including the size of the template library, the depth of customization available, and whether the finished site looks genuinely professional.
  • Editor's score (20%): We evaluate the overall user experience of building a site, including ease of use, onboarding quality, publishing reliability, and anything else not addressed in the other categories.
  • Value (5%): We compare entry-level pricing against what's included, and check whether the service offers a free plan or a free trial and money-back guarantee.
  • Domain (5%): We check whether the builder supports connecting a custom domain and whether a free domain is included with paid plans.
  • Customer support (5%): We determine how many direct support channels are available on standard plans.

We retest all website builders at least once a year. To learn more about how we test, read our full website builder testing methodology here.

Star rating summary

Shopify earned a star rating of 4.7 for its extensive tools and scalable features, which are especially suited to experienced businesses. 

Shopify received lower scores in the value and support categories. Shopify is more expensive than other web-building tools, and it lacks phone support.

Decision factor Weight Verdict
Our experience 45% 4.83
Value5% 4.0
Features45% 4.40
Support5% 4.0

We last tested Shopify on January 14, 2026.

4.7
2026 Editors’ Choice
Best Web Builder for Big Ecommerce
Website Builders
Shopify
  • Designed for growing businesses and has automated ecommerce tools
  • Offers unlimited product listing with all subscription tiers
  • Excellent functionality for dropshipping and other wholesale opportunities
Learn More

Our experience

Setting up our Shopify account was easy enough. We were asked a few simple questions about our shop, like our business experience and what types of products we planned to sell. 

Shopify setup question asking us what we plan to sell

Once we entered the main dashboard, it felt like we were largely left to our own devices. There's a brief setup guide that prompts us to take some first actions like adding our first product, customizing our theme, and reviewing shipping rates. 

Shopify main dashboard

But once we clicked the Edit theme button, the Sidekick AI assistant window opened with that same setup guide, along with suggestions for further help. 

Shopify's Sidekick (AI assistant) chat open with a to-do list along with suggestions for further help

In the past, we had to rely on YouTube tutorials to help us figure out the web builder and had trouble uploading any media. This time, we could easily upload and edit photos and videos. Sidekick was a big help whenever we couldn't figure something out. 

Even still, one of our biggest takeaways from Shopify was that it’s much better suited to people who already have a grasp on ecommerce sites. Those who are trying to create a business website for the first time may have trouble navigating the platform. 

If you need help getting started on Shopify, we recommend these YouTube videos:

Shopify prices and subscriptions

Shopify's pricing ranges from $29.00-$2,300.00/mo. You can pay annual or monthly, and there are four plan tiers: Basic, Grow, Advanced, and Plus.

This might seem high, but that's because the site is geared toward businesses looking to scale up to a higher profit margin. The Basic and Grow plans are for smaller businesses, while the Advanced and Plus plans are designed for higher-traffic sites.

If you have a small- to moderate-sized team, you can create access profiles for them on all accounts other than the Basic plan. Large teams will benefit from the Plus plan’s unlimited team account options. 

Features Basic Grow Advanced Plus
Annual price $29.00/mo $79.00/mo $299.00/mo $2,300.00/mo
Monthly price $39.00/mo $105.00/mo $399.00/mo $2,300.00/mo
Number of collaborators 1 5 15 Unlimited
Storage space
Custom domain
Site analytics
Ecommerce tools
AI tools
Learn more View plan View plan View plan View plan

Shopify can be expensive, but it also comes with a reputable name, plenty of space to scale your business, and useful tools. While other sites have more intuitive features, Shopify’s strength lies in its wide reach and integration.

If you’re just starting out and want Shopify’s scalability, we suggest starting with the Basic plan until you’re turning enough profit to justify increasing your plan. If you already have an established business or a comfortable amount of startup capital, we would recommend the Advanced plan.

There’s a three-day trial, and after that period you can pay $1 for three months. That way, you can get your store up and running, hopefully making some profit, before paying the full month's charge. 

Shopify features

One of Shopify's greatest strengths is the sheer number of features, widgets, and tools available. Entrepreneurs can take advantage of Shopify’s comprehensive offerings, including:

  • Website building tools
  • Editing tools
  • A free and paid app and widget library
  • Variety of ecommerce tools and integrations
  • SEO and blogging assistance
  • Marketing tools

Building a website

Shopify offers a full catalog of prebuilt themes that you can apply to your website. Note that there are only about 20 free themes, while there are over 1,000 premium themes for purchase.

Shopify Theme Store filtered by free themes

Depending on your goals, the AI tools in the themes catalog will help you find the perfect theme. The additional categories, blog posts, pages, navigation, and preferences can also assist you in creating a Shopify online store that works for you.

Using and editing media

Shopify allows you to do some light editing, like cropping, resizing, and drawing, on your uploaded images. You can also name your images to reap the SEO benefits of keywords. 

Screenshot of Shopify media editor for All About Cookies Shopify review
Screenshot of Shopify media editor for All About Cookies Shopify review

There are other platforms with more robust media editing tools, but these are still sufficient.

Widget library

The Shopify app store is so extensive it could easily become overwhelming. Shopify will recommend top apps for sites like yours, but you can also browse the entire library. We suggest researching the best apps for your style of store and not just relying on what’s suggested.

Shopify app market offers business suggestions for All About Cookies Shopify test website
Shopify app market offers business suggestions for All About Cookies Shopify test website

Ecommerce tools

Since Shopify is solely an ecommerce site (sorry, hobbyists and creatives), businesses can use various tools to create and maintain a successful ecommerce website. From analytics that let you know how your customers interact to finance tools, you’ll have a fully functional site on your first day.

Shopify finance dashboard

SEO and blogging tools

Even though Shopify is exclusively an ecommerce site, there are opportunities for you to create SEO-rich blog posts. This can help boost your Shopify online store presence and ranking, and you’ll have an outlet to provide your customers with value-added content that doesn’t require them to purchase something.

Marketing tools

Shopify provides tools to create effective marketing campaigns, track campaign sales, and even set automation. The automation menu includes templates for customer birthdays, first purchase upsells, new subscriber discounts, back-in-stock notifications, and more.

Shopify marketing dashboard

Bonus features

If you want to take your store to the streets, Shopify offers a marketplace where you can purchase physical point-of-sale (POS) hardware. You can also enjoy Shop integration, which is an online marketplace that helps manage payments and order tracking for customers. 

In addition, Shopify customers with the Plus plan get a whole other set of features like a custom-built app and free expansion stores.

Security and bandwidth

Each plan includes a free SSL certificate. We found that the financial menu in our store included two-factor authentication for increased security. And for business owners looking for customer-facing security, Shopify includes prebuilt tools to help customers manage their data and information sharing.

If you’re concerned about bandwidth, don’t worry. Shopify accounts come with unlimited bandwidth, which lets your store grow to its fullest potential.

Create a free cookie policy for your ecommerce business

As a business owner, you need a cookie policy to disclose what you do with user data. You also need privacy policies, a refund policy, and others. With TermsFeed, you can quickly create legal provisions for GDPR, CCPA, CPRA, and more.

4.8
Editorial Rating
Get Deal
On TermsFeed's website
Cookie Policy Generator
TermsFeed
PROMOTION: 2 Months Free + Save $20 on Annual Plan
  • Flexible and affordable pricing
  • Pay-per-item option instead of monthly fees

Shopify customer support

Support type Shopify Help Center
Email or live chat Yes — Live chat for all plans, email support for Shopify Plus only
Phone Yes — Shopify Plus only
Online guides or forums

Customer support isn’t as robust as you’d think with a service this expensive. Sidekick, the AI assistant, aims to answer most questions, but there’s also a support center for online guides. The AI chat assistant will eventually send you to a live agent if you're completely strapped.

All About Cookies chatting with Shopify Support Advisor
All About Cookies chatting with Shopify Support Advisor

Shopify offers phone and email support, but only for Shopify Plus, which is the most expensive plan tier. Considering the price point for Shopify, we’d like to see better support options.

Top alternatives

Shopify is a web building platform that's best for full-fledged businesses. If you need something more beginner-friendly or just want to save some money on your web build, consider the following alternatives.


Wix

Hostinger

Squarespace
Best for Best overall Best value Best design
Starting price Free or $17.00/mo $2.99/mo $16.00/mo
Custom domain Free for one year with premium plans Free for one year with all plans Free for one year with all plans
AI tools AI tools included with all plans Additional AI tools start with Business plan AI tools included with all plans
Drag and drop editor + AI builder Yes, plus WordPress builder
View plans Get Wix Get Hostinger Get Squarespace


FAQs

What are the downsides of Shopify?

Shopify is geared toward businesses and entrepreneurs, but it’s also not intuitive. We had to watch several YouTube videos to figure out how to set up our Shopify site correctly from the beginning. 

There isn’t much guidance from Shopify when setting up your store, but these YouTube instructors helped us:

Does selling on Shopify actually work?

Yes, there are many successful businesses run via Shopify. However, Shopify isn’t a set-and-forget service, so you’ll need to do your own marketing and promotions to have a successful shop.

Is Shopify worth it for beginners?

If you’re diligent and do a lot of research and learning, you can set up a successful business as a beginner. It'll take a lot of work and education on your part, but it’s doable. 

How much does Shopify take per sale?

The percentage Shopify takes depends on the type of sale (online or in person), the type of payment (standard cards, premium cards, or third-party payments), and what kind of Shopify plan you have.

Bottom line: Is Shopify good?

Yes, Shopify is good. It’s a top-tier service for creating a thriving online business, and there are plenty of tools and scalable features that help entrepreneurs grow. While it’s not novice-friendly, anyone who has valuable products and is willing to put in the work should be able to do well on Shopify.

See how Shopify compares to other top website builders for ecommerce:

4.7
Editorial Rating
Learn More
On Shopify's website
2026 Editors’ Choice
Best Web Builder for Big Ecommerce
Website Builders
Shopify
  • Designed for growing businesses and has automated ecommerce tools
  • Offers unlimited product listing with all subscription tiers
  • Excellent functionality for dropshipping and other wholesale opportunities
Author Details
Mary James is a cybersecurity writer and hands-on product tester at All About Cookies, specializing in VPNs, antivirus software, password managers, and ad blockers. She has written over 340 articles and has personally tested more than 75 products. Before writing about consumer security, she worked at PC Matic, a U.S. antivirus company, giving her firsthand insight into how security software is built, marketed, and tested. Her work has been featured in MSN and CNBC.
Steph Trejos is a Certified Anti-Money Laundering Specialist (CAMS), a credential that reflects deep expertise in financial crime, fraud patterns, and cyber threats. As a Senior Product Testing Editor at All About Cookies, she has personally evaluated nearly 200 digital security products and brings that forensic rigor to every review she oversees. Before joining AAC, she produced publications on financial crime and cyber threats at ACAMS.