Ready to Delete Your eHarmony Account? An Easy 5-Step Guide

So maybe you’ve found who gets you and are ready to delete eHarmony. Follow our guide for easy step-by-step instructions on how to delete your eHarmony account or hide your online dating profile.
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Whether you’re looking for a long-term romantic partner, a casual relationship, or just someone to talk to, online dating apps are an easy way to connect with other people. But if a dating site does its job well, it may be time for you to delete your eHarmony account.

Safeguarding your digital privacy is essential. When you’re ready to take yourself off the eHarmony market, removing your data is the best way to ensure digital privacy. Learn how to delete your eHarmony account in 5 easy steps and protect your personal data.

In this article
How to cancel your eHarmony subscription
How to delete your eHarmony account
How to hide your eHarmony profile
Your personal data and eHarmony
Deleting eHarmony FAQs
Bottom line

How to cancel your eHarmony subscription

If you’re an eHarmony member in the middle of a subscription, you must contact Customer Care to begin the deletion process. Any active subscriptions must be deleted before you can delete your eHarmony account.

Web browser

On your web browser, open the eHarmony website. Follow these instructions:

  1. Go to eHarmony.com and log into your account.
  2. Click on your profile picture in the top-middle of the screen, and select Account Settings from the drop-down menu.
  3. From your settings page, click Billing.
  4. Scroll down until you see Subscription Status, which shows information about your payment history, subscription renewal, and subscription information.
  5. Click the Cancel My Subscription button at the bottom, and follow the process through to the end.

Apple Store

If you paid for your eHarmony subscription through iTunes on your mobile device, you need to manage the subscriptions on your Apple ID account to delete your eHarmony account. Here’s how:

  1. From your iOS device, click on Settings.
  2. Then navigate to iTunes & App Store.
  3. Tap your Apple ID and select View Apple ID from the pop-up box. If you aren’t already signed in, enter your Apple ID login information.
  4. Tap subscriptions to view your subscriptions, then tap eHarmony.
  5. Scroll to the bottom and click Cancel Subscription. Then click Confirm to cancel your subscription.

Google Play

If you’ve purchased your eHarmony subscription through Google Play, you need to cancel through Google Play. Follow these steps:

  1. Open the Google Play app.
  2. Tap the profile icon in the right corner.
  3. Tap Payments and Subscriptions and open Subscriptions.
  4. Select your eHarmony subscription.
  5. Tap Cancel subscription. Follow the instructions to confirm.

How to delete your eHarmony account

Once you’ve canceled your subscription’s automatic renewal and your subscription cycle has ended, you can quickly delete your eHarmony account.

  1. Go to eHarmony.com and log into your account.
  2. Next to your profile picture, click the down-pointing arrow.
  3. Select Data & Settings from the drop-down menu.
  4. Under Profile status, click To permanently delete your profile, click here.
  5. When prompted, enter your login information and confirm the deletion of your profile and personal data.

How to hide your eHarmony profile

Whether you’re in the beginning stages of a relationship and not quite ready to completely delete your eHarmony account, or you’re waiting for your subscription to end and want your account hidden, there are three options to hide your profile on eHarmony.

Hiding your profile allows you to choose what other members see about you. You can choose to be invisible or visible to other users. You can even let others know your online status and whether or not you’ve visited their profile.

Hide your profile

To hide your eHarmony profile from other members, log into your eHarmony account:

  1. Click the arrow next to your photos at the top of the screen.
  2. Open the drop-down menu and go to your Data & Settings.
  3. In the Profile Visibility section, move the green slider to make your profile invisible.

You’ll see a banner on your Home Page saying your profile is not visible to other members.

It’s important to note that if you’ve already communicated with members, they will still have access to your profile, but you’ll be invisible to all other members.

Keep profile visits private

You can also change your settings so other members won’t see if you’ve visited their profile. Simply log into your account:

  1. Click the arrow next to your photo.
  2. Open the drop-down menu and click on Data & Settings.
  3. In the Visitors section, move the green slider to make your profile invisible.

When you’ve adjusted these settings, you won’t see which members have viewed your profile, but you also won’t appear on the visitor list of members whose profiles you’ve visited.

Manage your online status

You can also choose to let members know if you’re currently online. To hide your online status, log into your account:

  1. Click on the arrow next to your photo.
  2. Open the drop-down menu and scroll to Data & Settings.
  3. In the Online Right Now section, turn off the green slider.

Hiding your online visibility also limits you from seeing if other members are currently online.

Your personal data and eHarmony

Dating sites are similar to social media sites in that the inherent nature of connecting people requires a certain level of data collection. It’s not surprising that eHarmony collects a vast amount of personal information when you register for an account, including your name, email address, phone number, mailing address, date of birth, dating preferences, etc. In addition, eHarmony has you fill out compatibility quizzes and collects data from them as well.

eHarmony uses third-party advertising agencies and other service providers to curate your ads. The company also allows third parties to collect your data through advertising cookies or pixels placed on the eHarmony website. These cookies allow eHarmony and other advertisers to provide you with interest-based ads catered to you based on your usage behavior. While these third-party advertisers may employ cookies to measure advertising effectiveness, it’s possible for you to opt out of ad targeting. However, their privacy policy also explicitly states that deactivating or erasing cookies may prevent site features from working properly.

In addition to cookies, eHarmony utilizes web beacons, which are small, transparent images used in conjunction with cookies to further personalize the eHarmony experience and track your behavior.

How to protect your data online

For online dating sites to work correctly, a certain amount of user data has to be disclosed — namely, personally identifiable information (PII). PII is just like what it sounds like: personal, sensitive information that opens you up for possible identity theft. But PII is also just part of the online dating game.

PII includes information like your name, address, email address, and place of birth, as well as more private information like your Social Security number, health identification numbers, and more.

Sharing so much information online also presents significant privacy risks — especially if you’re talking to someone you don’t know or haven’t met in person. There’s a balance of getting to know someone without revealing too much information before you can verify someone’s identity.

Scammers capitalize on this balance to access people’s sensitive private information in online dating scams. According to the Federal Trade Commission, romance scams are increasing steadily, and in 2022, over $1.3 billion was lost to online dating or romance scams.[1]

So how can you protect yourself? There are software tools and services that can help, like data removal tools or virtual private networks (VPNs). Data removal services can reduce spam, lessen your chance of identity theft, and clean up your digital footprint, while VPNs mask your IP address and create a protected web experience.

Best data protection services

Even if you don’t use eHarmony or another dating app, you may still want to protect your personal data online. Here are some popular data protection and removal options:

  • Incogni: Incogni, which is owned by Surfshark, scans over 100 websites to find data brokers who are selling your personal info. If Incogni finds any red flags, it works to remove your data by submitting removal requests on your behalf, making the process easy and automatic.

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  • DeleteMe: DeleteMe scans over 700 websites for your personal data and can also send removal requests on your behalf. As a bonus, DeleteMe sends privacy reports every 3 months so you can track your information.

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  • ExpressVPN: If you want a VPN to encrypt your private data without compromising your internet speed, then ExpressVPN is a reputable choice. It has top-notch security protocols and fast connection speeds.

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  • NordVPN: With NordVPN, you can get tools like an ad blocker and malicious site blocking as part of your NordVPN subscription. This well-known name offers thousands of servers, and its plans are priced affordably.

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Deleting eHarmony FAQs


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Why can’t I delete my eHarmony account?

To delete your eHarmony account, your auto-renewal subscription cycle must end. If you’re in the middle of a subscription cycle, contact eHarmony’s Customer Care team.


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Can you cancel eHarmony at any time?

You can cancel eHarmony at any time, but your subscription cycle will run the full course before your account is deleted. Cancellation of auto-renewal must be initiated at least 24 hours before the end of your current term. If you’re waiting for your subscription cycle to end and don’t want your account visible to others, you can hide your profile.


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What’s the difference between eHarmony basic and premium memberships?

Everyone who joins eHarmony starts with a basic membership. This free membership includes unlimited matches and the ability to send and receive Smiles, Icebreakers, and Likes. But you cannot message and correspond with other users. A premium membership gives you access to advanced eHarmony features: unlimited matches and messaging, enhanced search, and the ability to see all your matches’ photos.


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Who can see my eHarmony profile?

Without altering any settings, anyone who is on eHarmony can see your profile. There are options within eHarmony to hide your profile, hide your profile when visiting other profiles, and hide your online status.


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Can I cancel eHarmony and get a refund?

The eHarmony U.S. Terms and Conditions state that premium subscription holders may cancel their account within 3 days of the signed agreement date without penalty. You can email subscriptions@eharmony.com or mail a written and signed notice to:

EHARMONY, INC.,

ATTN: CANCELLATIONS, P.O. BOX 241810

LOS ANGELES, CA 90024 USA.

You may also contact the eHarmony Customer Care team if live chat is available in your area.

If you follow the cancellation guidelines, you should receive your refund within 10 days of eHarmony receiving your written and signed notice.[2]

Bottom line

Whether you’re browsing online dating sites, scrolling social media, or using the internet for any other reason, many of us spend hours online each day. With all that browsing, each site can collect information about you: your browsing habits, device information, personally identifying information, account information, and more. In this age, it’s essential to take measures to ensure your data privacy.

To maximize your data privacy, consider using a VPN, securing your device with antivirus software, using strong passwords, and reviewing your settings on any online account to make sure your details are secure. When it’s time to nix your online persona, consider removing your data with a comprehensive service.

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Author Details
Courtney Daybell is a professional writer interested in online privacy. With a bachelor's degree in communications from Brigham Young University, she has written for more than 15 years with a strong foundation in print journalism.

Citations

[1] Romance Scammers' Favorite Lies Exposed

[2] eHarmony Terms and Conditions of Service