Mozilla VPN Review 2024: Do Its Security Features Measure Up?

Mozilla VPN is a solid and strong virtual private network (VPN) without a lot of frills. It focuses on speed and encryption strength while keeping the monthly price lower than a lot of its competitors. It’s from the trusted brand that brought you the Firefox browser and sits in a family of products all focused on privacy, security, and an enhanced web-browsing experience.

Unfortunately, Mozilla VPN falls short on privacy protection. With extensive logging, despite an audited no-logs policy, and features that aren’t available on all platforms, Mozilla VPN doesn’t check every box. 

We'll go over everything Mozilla has to offer. It'll be up to you whether the data collection is worth the trade-off for a good price and reliable security.

Mozilla VPN overview

Our experience

Mozilla VPN is a no-frills VPN that we found easy to use. We downloaded the Windows app directly from our account site once we purchased a subscription.

Mozilla starts off by asking if it can collect information about crash reports, diagnostics, and usage data. Although it claims to never collect data while using the VPN, Mozilla's privacy policy indicates it collects IP addresses, device types, and other information. Considering its U.S. headquarters, those focused on privacy may find a better option elsewhere. 

Mozilla also prompted us to turn on some privacy settings to enhance our VPN experience. It provided toggles to block ads, block trackers, and block malware, which was a nice touch.

Overall, Mozilla VPN is a decent VPN, we just wish it was as focused on privacy as its brand claims to be.

Who is Mozilla VPN best for?

• Recommended for individuals who are looking for a simple VPN at a reasonable price.

Mozilla VPN is a solid choice for people who are looking to save money on a VPN that covers a couple devices. Although the server count and region might not be as expansive as its competitors, Mozilla VPN gets the job done. 

It’s also worth noting that Mozilla VPN is headquartered in the U.S. and therefore is subject to its laws, including any policies made by the Five Eyes alliance.

Mozilla VPN prices and subscriptions

Mozilla VPN starts at 1-month plan if you want to pay monthly. If you decide to go for the annual subscription, you can pay $59.88 upfront, which works out to 1-year plan.

Overall, Mozilla’s pricing is on par with most popular VPNs. However, VPNs like NordVPN and Private Interent Access have a leg up because they offer multi-year plans, often with free months thrown in. For a two-year plan, Nord starts at $3.39/mo (billed every two years) and PIA starts at $3.29/mo. 

However, it’s worth noting that the ability to sign up for Mozilla VPN varies depending on the time of day. As we were testing the product, there were multiple prompts to sign up for the waitlist. We were given the option to sign up only one time.

If you do find yourself able to purchase, you can use PayPal, as well as most major credit cards. The payment methods listed are Visa, Mastercard, American Express, and Discover card. They do not accept cryptocurrency.

There’s also a service called Firefox Relay that bundles with Mozilla VPN and helps you hide your email. This helps you avoid unwanted emails in your inbox. See how these two plans compare below:

Mozilla VPN features

The features available on Mozilla VPN are pretty standard and no-frills. With strong and fast encryption as a priority, they don’t offer a lot else. The kill switch ensures you stay private, even if the VPN connection drops. The split tunneling feature, unfortunately, isn’t as accessible as we’d like.

Bonus features we were impressed with include multi-hop, which allows you to route your activity through two VPNs. They also allow for custom DNS and provide an ad blocker. All of these make it more difficult for a hacker to identify you and deposit malware onto your device.

Server count and countries

• 500+ servers in 30 countries

Mozilla VPN utilizes 500+ servers and offers server locations in over 30 countries. As far as VPNs go, this is low. For comparison, look at NordVPN’s server count, which sits currently at around 6,400. The average server count on a reputable VPN is around 3,000.

Mozilla VPN’s server count is low, but it’s still usable. The server count is important so there are many options to route your data. As long as the company is using a quality server network, it doesn’t have to be as high as NordVPN.

Mozilla also offers multi-hop servers, also known as double VPN. These servers allow you to route your VPN traffc through two locations for additonal security. 

No-logs policy and headquarters

• Mozilla VPN’s logs policy: No logs
• Mozilla VPN headquarters: United States

The no-logs policy on Mozilla VPN might be the most egregious thing about the service. Although Mozilla claims a no-logs policy, what it actually means is no logging of your network activity. This hides your browsing activity from your internet service provider, but Mozilla VPN actually logs a lot of your data.

So far it looks like they collect your internet protocol (IP) address every time you connect for 90 days. In addition to that, it also logs device types, operating systems, and hardware configurations. This is way too much information and completely unnecessary for the operation of a VPN.

We also found these logs to be surprising consider Mozilla VPN claims it has a no-logs policy. But although Mozilla has undergone independent security audits, they've been focused on the apps rather than on its no-logs policy.

Kill switch

A kill switch is a deal-breaker feature when searching for a VPN. It allows your VPN to end your internet connection if the VPN falters for some reason. This keeps your IP address and other personal information safe.

Mozilla VPN employs an auto kill switch that isn’t an option to toggle off or on. That can be a problem if it malfunctions. Although having a kill switch is a necessary feature, it should also be one you have the option to use or not based on your preferences.

Split tunneling

Split tunneling is a handy feature that allows you to route some of your internet traffic through a VPN and some without the VPN in the same session. This can be useful for online banking or other internet traffic that doesn’t function properly with a VPN.

Mozilla VPN offers split tunneling on all products except macOS and iOS. Sorry Apple users, you won’t be able to use this feature. It’s a little odd to allow a feature on all but one operating system, so hopefully they fix that in the future. It seems likely they will, as they used to only allow this feature through their Android app and now it extends to other operating systems.

Encryption

WireGuard's ChaCha20 encryption is what Mozilla VPN uses. This open-source encryption is strong and fast. It’s also a reliable choice for hiding your network activity. 

VPN protocol

Mozilla VPN works using the WireGuard VPN protocol as well. WireGuard protocol uses strong encryption technology and a network code for rugged and speedy security. As far as VPN protocol goes, it’s rather new to the game. Its development began in 2016 and has become widely accepted in the cybersecurity space.

Although most VPN protocols use hundreds of thousands of lines of code, WireGuard works on less than 5,000. This allows for fewer bugs and security vulnerabilities while also allowing it to operate with much lower central processing unit (CPU) usage. This all translates as a faster and more secure service.

Mozilla VPN test results

There are several hallmarks of a good VPN. Making sure it’s usable by not slowing down your internet speed is usually the top priority for most users. 

We also test for privacy leaks and the ability to access regional catalogs on Netflix. All of these together will give you a well-rounded look at this VPN choice.

Speed tests

• Mozilla VPN speed test results: Mozilla VPN maintained solid speeds across server locations.

We tested Mozilla VPN on a Lenovo Laptop running Windows from a physical location in the U.S. Although the speed was reduced with every server location, it still wasn’t noticeable with regular usage.

Mozilla VPN increased our download and upload speeds by minimal amounts. Even as we connected to servers overseas, like the U.K. and Australia, at most Mozilla increased our speed by about 20%, which wasn't noticeable during our regular browsing.

The biggest impact Mozilla VPN had was on our latency, or ping. The ping increased significantly with every server outside of the U.S. 

It's better to have a low ping because your internet will react quicker to your requests. Videos will be able to stream without buffering and video game actions will happen in sync without lag. 

Netflix tests

• Mozilla VPN Netflix test results: Mozilla VPN unblocked all the libraries we tested except for Netflix Australia.

VPNs are typically used by streamers to unblock content in different regions of the world. Much of the content from other countries isn’t available once you cross borders, and someone may be missing a show from home while traveling. You also may want to stream content from regions where you’re interested in something that isn’t internationally known.

Because VPNs aren’t illegal in most countries, watching content from other regions isn’t illegal either. Netflix, however, is in a constant battle to identify VPN IP addresses and block streaming capabilities. Other streaming providers do this, but not to the same extent as Netflix.

The first time we tested Mozilla VPN with Netflix, Netflix immediately identified the fact that we were attempting to access regional content using a VPN. This time around, we were able to watch Netflix content from the U.S., Canada, and the U.K..

Netflix did eventually detect our VPN once we tried to unblock Netflix Australia. This kept happening with every Australian server location. Ultimately, we're pleased that Mozilla VPN was able to unblock more regional libraries this go around.

DNS leak tests

• DNS leak test results: Mozilla VPN passed its DNS leak tests.

DNS, or Domain Name System, is one of the key identifiers for you on the internet. It acts like a phone book and allows your computer to communicate with web pages or anywhere else on the internet you may want to go. When using a VPN, it’s important your DNS information doesn’t leak to protect your privacy. 

Mozilla VPN passed the DNS leak test, which means your IP address stays private.

WebRTC leak tests

• WebRTC leak test results: Mozilla VPN passed its WebRTC leak tests.

WebRTC means Web Real-Time Communication. It is a process that allows applications and websites to use and exchange data such as video, audio, or other data without having a mediator to interpret from one computer to another.

Third-party sites or applications may be able to use these exchanges to detect your IP address and other information about you. Mozilla VPN passed the WebRTC leak test, which means there were no data leaks from the Mozilla VPN connection.

Kill switch test

• Kill switch test results: Mozilla VPN passed its kill switch test.

Mozilla VPN has an auto kill switch, so putting it to the test is important since we don't have the option to turn it off. A kill switch can protect your data and online activities if your VPN connection drops by blocking your internet. 

We started the kill switch test while connected to a server in Mexico. Once we opened ipleak.net, we swapped to a server in New York. We were concerned Mozilla would leak our true location, but it stayed hidden. 

Mozilla VPN compatibility

The more devices a VPN is compatible with, the more widely you’ll be able to use it. Because Mozilla VPN allows up to five devices to be connected, it would be nice to be able to connect a computer, phone, tablet, router, or even a smart TV. You’ll also want a VPN to be compatible with multiple operating systems across your devices to make sure you’re covered.

Mozilla is compatible with the following:

• Windows 10/11 (64-bit only)
• macOS (10.15 and up)
• Android (version 8 and up)
• iOS (version 14 and up)
• Linux (Ubuntu 20.04 LTS, 22.04 LTS, and 23.10)

Mozilla VPN customer support

Mozilla customer support isn’t the best for any of its products and the VPN is no different. You can submit a ticket via email support or you’ll have to do a lot of searching in the knowledge base or the community forums.

Email support

We found a button to Contact Support, which surprised us because previously there was no human to contact for Mozilla VPN. You can select what kinda of topic you need help with and describe your issue, and support will send you an email back with their response.

Note that the email confirmation we received states they "will make every effort to get back to you within 2 business days," which is slow for customer support.

Online guides

The bulk of Mozilla VPN's customer support can be found in its knowledge base. Its divided into topics like download and setup, troubleshooting, connectivity and more. There's also a search bar for you to type in specific questions.

Community forums

You can also chat with other Mozilla VPN users in the community forums. There isn' a specific section for Mozilla VPN, so you'll need to throw your question in the All Products Support Forum.

Top alternatives

Mozilla VPN is a decent service, but its excessive logging and limited features across devices leaves something to be desired. We've compiled a list of our favorite VPNs to consider if you're still searching:

Price	$3.39–$15.99/mo	$2.19–$17.95/mo	$2.03–$12.99/mo
Free version
Max # of connected devices	10	Unlimited	7
# of servers	6,300+ servers in 111 countries	3,200 in 100 countries	Servers in 100 countries
VPN protocol	NordLynx (WireGuard), OpenVPN, IKEv2/IPsec	WireGuard, OpenVPN, IKEv2	Lightway, OpenVPN, IKEv2
Encryption	AES-256-GCM	AES-256-GCM	AES-256
No-logs policy	No logs	No logs	No logs
Headquarters	Panama	The Netherlands	Romania
Netflix access
Learn more	Get NordVPN	Get Surfshark	Get CyberGhost

FAQs

Bottom line: Is Mozilla VPN good?

All things considered, Mozilla VPN is okay for the price. Its dedication to solid security and expanding its servers and countries is admirable. On the other hand, its collection of data and forced features, such as a kill switch that lacks the ability to be toggled off, leave us wanting.

Privacy is a personal issue and weighing the benefits against the drawbacks is a matter of what’s important to you. We won’t be using this VPN because of the amount of data collected. For more privacy-friendly options, consider our top alternatives. 

5.0

AllAboutCookies writers and editors score products based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.

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Mozilla VPN

• Trusted brand dedicated to privacy
• Easy-to-use app
• Expensive compared to premium VPNs

Author Details

Mary James

About the Author

Mary is a seasoned cybersecurity writer with over seven years of experience. With a B.S. in Liberal Arts from Clarion University and an M.F.A. in Creative Writing from Point Park University, she educates audiences on scams, antivirus software, and more. Her passion lies in educating audiences on helpful ways to protect their data.

Steph Trejos