How To Cancel Proton VPN (and Get Your Money Back)

Using Proton VPN's 30-day money-back guarantee is your best bet for the least amount of hassle when it comes to canceling service and getting a refund.

But you can still cancel your subscription and attempt to get a prorated refund. However, if you miss the 30-day mark, you may only get credits instead of a monetary refund.

We’ll walk you through a step-by-step guide on how you can cancel your Proton VPN subscription and request a refund.

How to cancel your Proton VPN plan

On the Proton VPN website

There are two ways to cancel via the Proton VPN website.

Option 1: When the 30-day money-back guarantee is over

Note: If you use other Proton tools, then this may not be the best option since it could affect those plans. It may be best to contact customer support directly for help.

1. Go to ProtonVPN.com and log in to your account.
2. Your account will open to the Subscription tab from the upper-left hand corner. 
3. Scroll toward the bottom of the page and click the Downgrade account button.
4. Follow the steps to change your subscription to the free Proton VPN plan.

You may receive Proton credits instead of a monetary refund. In this case, you can try using the support form to request a refund on your credits. However, Proton is within its right to deny this request and only issue credits.

Option 2: Canceling within the 30-day money-back guarantee period

1. Use this support form to request a refund.
2. Alternatively, you can email using support@protonvpn.zendesk.com.

With an iOS device

If you've purchased Proton VPN from the Apple App Store, then you are subject to the App Store refund policy. Here is how to cancel a subscription on your iPhone.

1. Open Settings.
2. Choose your name.
3. Tap Subscriptions.
4. Tap Proton VPN.
5. Select Cancel Subscription.

With an Android device

Google Play doesn't normally offer refunds for purchases. One exception is if you cancel within 48 hours. In that case, you can request a refund by following these steps:

1. Go to Request your Google Play refund.
2. Tap Continue.
3. Confirm the account you used to make the purchase.
4. Choose the purchase you would like to request a refund for.
5. Continue following the steps to request your refund. If you don't see your purchase listed, you'll need to try canceling directly on the Proton VPN site.

How to check your current Proton VPN subscription

Another option is to contact Proton VPN directly about your subscription. You can access your subscription details by following these steps:

1. Tap on the menu icon in the upper left-hand corner.
2. Choose Account.
3. Select Manage account to view your current subscription.

What to know about getting a Proton VPN refund

Before we can discuss the steps, you should know what your rights are when it comes to getting a refund.

Within 30 days of purchasing a Proton VPN plan

Let's start with the 30-day money-back guarantee. According to Proton's Terms and Conditions, you can get a full refund within 30 days of your initial purchase. You need to cancel and request a refund within those 30 days. Otherwise, you may end up receiving credits instead of a refund.

More than 30 days after purchasing a Proton VPN plan

Past the money-back guarantee timeframe, you may face a bit more resistance. Proton VPN’s Terms and Conditions state "...the Services provided by the Company are generally non-refundable and any refund or credit given will be at the sole discretion of the Company."

After cancellation, Proton can opt to provide a refund via credits instead of monetary compensation. That might sound like you don't have a chance to get your money back, but you can request it even when the company initially offers only credits.

But you should take into consideration the possibility that your refund may be issued only as credits — and Proton won't change its final decision.

Things to know before you cancel Proton VPN

You can only request a refund once per use, and it will only be refunded with the original currency and payment method. This means that, if you paid with a credit card, the refund is issued to that specific card — you can’t request the money be refunded to a different card instead. If you paid by cash or bank transfer, there are no refund options.

Bear in mind that once you cancel, your VPN service automatically ends. For example, your service won't continue even if you paid for a year and canceled four months into the subscription. In this case, your only option would be to receive credits or try your luck at requesting a monetary refund.

If you purchased directly through Proton's website or apps, you can only cancel your Proton VPN via the company's website.

However, if you purchased Proton VPN using a third party (like Google Play Store), then you may need to request a refund from that party instead of Proton. Third parties may have different refund policies, so we'll show you those steps as well.

How to update your Proton VPN subscription

Sometimes you may want to change your subscription. Upgrading or moving to a different type of subscription may be a better choice for you, especially if the Proton VPN app, its Secure Core servers, kill switch, and open-source software meet your needs.

For example, you may be currently on a monthly subscription, and you want to switch to a 1-year subscription for better value.

If you want to update your Proton VPN subscription, here are the steps to do so on the website.

1. Log in to your Proton VPN account.
2. Once you log in, your dashboard will open to the Subscription tab. The plans will be listed at the top. You can choose a different plan or change your subscription length.
   

   

3. Verify your subscription choice. If you are already subscribed to a different plan, then Proton should add a prorated credit for any unused days remaining on your previous subscription.
   

   

4. Complete your purchase.

That's all you need to do to switch subscriptions with Proton VPN. If you’re not sure which subscription option is best for you, check out our Proton VPN review for a full breakdown of its features, pros, and cons.

If you downgrade to the free plan, be careful as it may affect the features you have access to. Downgrading could lead to Proton deactivating email addresses or reducing your storage usage. You may want to back up your data before moving forward with a downgrade.

3 best alternatives to Proton VPN

Maybe Proton VPN didn't work for your needs, but you don't need to give up on VPNs altogether. A VPN is still a valuable security tool to protect your online activities and data by masking your IP address and unblocking geo-restricted content with Amazon Prime Video, Netflix, and Hulu.

Instead, keep researching and find a VPN that’s within your budget, keeps your online life private, and provides you with a secure experience. Here are three VPN providers to consider as alternatives to Proton VPN that all offer top-notch security, strict no-logs policies, and extensive server networks.

NordVPN

NordVPN is a good alternative for people looking for a reliable VPN with premium security features. It has an extensive server network, with 6,800+ servers in 111 countries.

It's a bit pricey compared to the other VPNs, especially if you want to include more security features. But the cost may be worth it when you consider the value. A 30-day money-back guarantee is included, and all plans have malware protection and an ad blocker.

If you're looking for additional online security, you can upgrade your plan to include a password manager, data breach scanner, 1 TB cloud storage, and file encryption. Although these features make NordVPN more expensive, .

Get NordVPN | Read NordVPN Review

Surfshark

Surfshark is an affordable VPN, especially considering it lets you connect unlimited devices. All plans have a 30-day money-back guarantee, so you can get a refund if you're not happy with the service. Surfshark has great server availability with server locations in 100 countries.

It also has several additional security features. These include CleanWeb (an ad blocker), multi-hop to connect to two servers simultaneously, and Bypasser (a split tunneling feature).

Combined with 24/7 customer support, Surfshark is a great choice to watch Netflix with a VPN, prevent throttling, and ensure a fast connection.

Get Surfshark | Read Surfshark Review

CyberGhost

CyberGhost is the most affordable option of these three choices. It also has a generous 45-day money-back guarantee if you choose one of its long-term subscription plans.

CyberGhost also has servers available in 100 countries, so you won't struggle to find a fast connection. And with seven devices allowed for each account, you could cover most or all of your devices.

In terms of additional features, CyberGhost offers free access to its Identity Guard, which checks for compromised passwords and leaked data while monitoring for data breaches using your email address. It's a great way to ensure you have dark web monitoring as part of your personal cybersecurity plan.

Get CyberGhost | Read CyberGhost Review

FAQs

Bottom line

Overall, it's fairly easy to get a refund if you cancel your Proton VPN subscription within the 30-day money-back guarantee period. However, you may struggle to get a refund after that period.

Based on Proton's Terms and Conditions, services are generally non-refundable, and the VPN may issue credits instead of a monetary refund when you cancel. Credits may be a good option if you are paying to use other Proton tools, but they may be useless if you want a cash refund.

If you decide it's time to move on from Proton VPN, then there are plenty of other VPN options available. Check out our guide on the best VPN services on the market today.