How to Safely Remove a Hacker From Your Phone

Almost everyone knows computers can contain malware, but did you know your cell phone can, too? You may be surprised to learn that over 60% of all the world’s fraud originates on mobile devices, with 80% of attacks happening through mobile apps.[1]

This guide is designed to help you protect your smartphone. We will help you learn how to detect if it has been compromised and how to remove a hacker from your phone. We'll also discuss the importance of using antivirus software to safeguard your phone activity.

Top 3 antiviruses for smartphones

Antivirus	Norton Mobile Security	Bitdefender Mobile Security	McAfee Mobile Security
Starting price	$19.99/first yr	$14.99/first yr	$29.99/yr (billed annually)
Free version	No, only a free trial	Yes for Android, but not for iOS	No, only a free trial
Compatible operating system	Android and iPhone	Android and iPhone	Android and iPhone
Learn more	See Norton Pricing	See Bitdefender Pricing	See McAfee Pricing

How to remove a hacker from your phone

Have you been infected with malware or hijacked by a hacker? Don’t worry — there are steps you can take immediately to regain control of your phone. 

Here are the steps to remove a hacker from your Android or iPhone.

1. Review your app permissions. To ensure an app isn’t violating your privacy — and, in turn, hackers aren’t either — you can review or change app permissions in your settings.
2. Change your passwords. Create strong, unique passwords for each account. This step will help prevent hackers from accessing your personal information. Better yet, use a secure password vault to create, store, and manage your complex passwords. 
3. Clear your cache. Keep your cookies and cache cleared regularly if you notice malware in your web browsing routine.
4. Run an antivirus scan. Running antivirus software on your phone can identify and remove any malware or suspicious apps. Here's how to run an antivirus scan on your Android device. 
5. Turn off your mobile data and Wi-Fi. Temporarily disable your mobile data and Wi-Fi to prevent the hacker's access to your device. This will prevent malicious apps from communicating with their remote servers, giving you time to resolve the issue.
6. Remove suspicious apps and texts. Regularly check your phone's apps and text message logs and delete any apps and texts you don’t recognize. Unfamiliar apps and texts could be malicious tools used by hackers.
7. Update your phone. These updates introduce new features and bug fixes, including essential security patches that safeguard your phone against cyber threats.
8. Uninstall any jailbreaks. A jailbroken phone is more susceptible to cyberattacks, making it a potential target for malicious actors. Jailbreaking also disables your ability to update the operating system, which is necessary to apply security patches.
9. Perform a factory reset. Consider performing a factory reset if you are unable to identify and remove the hacker or malware from your phone. This will erase all data on your device, returning it to its default settings, so make sure to back up your photos and files.
10. Change your Apple ID password. Don't forget to update your Apple ID password if you suspect you've been hacked. 

These methods should help get hackers off your phone. While these methods are effective, the best way to avoid hackers in the first place is preventative care, which includes installing an antivirus on your phone.

How to know if your phone is hacked

Cybercriminals increasingly target cell phones. In 2024, there were 33.3 million attacks against mobile devices.[2]

Thankfully, some signs can alert you that your phone has been compromised. Any combination of these signs can signal a hacked phone.

• Your battery drains quickly.
• Your phone slows down.
• You notice strange things in your online accounts, such as password changes, logins from unusual locations, or messages about new accounts.
• There are unfamiliar outgoing calls and texts in your history.
• Your phone is suddenly using an excessive amount of data.
• Apps are acting weird, not working correctly, or crashing often.
• You’re experiencing lots of pop-up ads.
• New apps you didn't purchase appear on your phone.

How smartphones get hacked: A guide to mobile malware

Cybercriminals have gone mobile. Not familiar with the kinds of hacking that can occur on your phone? Now's the time to learn! The more informed you are, the less likely you are to be a victim. Below are the most common cyberattacks on cell phones today:

Mobile spyware

Spyware is software that secretly installs itself on your device, monitoring and stealing your activity. Mobile spyware does this on phones — gathering messages, call logs, emails, and more. It can record keystrokes (keylogging) and audio, take pictures, track location, and even control the device.

Brute force attacks

Cyberattackers use brute force to crack passwords, decrypt encrypted data, and gain unauthorized access to systems, websites, or networks. It involves repeated trial-and-error attempts to guess the required information by testing every possible combination.

Rootkits

Rootkit malware is software that enables hackers to take control of a computer network or application. It can open a backdoor for more malware, like ransomware or keyloggers.

Trojans

A Trojan horse is malware that masquerades as legitimate software while secretly being malicious. They can steal your data, access networks without permission, modify or delete your files, and even spy on your device.

Ransomware

Ransomware is a type of malware that encrypts your files, rendering them inaccessible. Cybercriminals demand a ransom in exchange for the decryption key.

Adware

Adware is unwanted software that bombards you with advertising messages, often through banner ads, pop-ups, or by redirecting your web browsing. If you click on these ads, they can access information about your device.

Worms

Worms infect other devices while remaining active on infected systems. Cybercriminals can transmit worms through Short Message Service (SMS) or Multimedia Messaging Service (MMS) text messages. Worms can replicate themselves hundreds or thousands of times.

Cryptojacking

Cryptojacking occurs when hackers secretly mine cryptocurrency without your permission, using your computer's power. They target various systems, such as desktops and servers, and the code runs silently while you use your computer.

Clickjacking

Clickjacking tricks users into clicking on something different from what they see on a webpage. Users believe they are interacting with the real interface, but hidden controls can perform unexpected actions, potentially leading to malware downloads, credential theft, or other harmful consequences.

Mobile phishing

Mobile phishing leverages smartphones and tablets to deliver malicious content through SMS attacks, fake voice calls, and app-based scams. These attacks aim to steal sensitive data, such as passwords, credit card details, or bank account information.

Wi-Fi jacking

Wi-Fi jacking, also known as the "man-in-the-middle" (MitM) attack, involves cybercriminals impersonating public Wi-Fi networks to steal sensitive information, including passwords, emails, and credit card details. Even seemingly safe networks, like those at Starbucks or airports, can be fraudulent.

Bluetooth hacking

Hackers can access your data via Bluetooth when your phone is in range and maintain the connection throughout the attack. The five common Bluetooth hacks are Bluejacking, BlueBorne, Bluebugging, Bluetooth Impersonation Attacks, and Bluesnarfing.

SIM swapping

SIM swapping — a type of SIM hijacking attack — is a scheme where hackers gain control of your phone number, enabling them to intercept two-factor authentication codes and access your accounts. They achieve this by convincing mobile operators to activate a new SIM card on their devices, often using stolen or phished personal information.

Mobile viruses

Mobile viruses are self-replicating code that infects apps on your smartphone. Viruses are typically hidden in executable files and stay inactive until the victim triggers them, often by opening infected apps, downloading corrupted files, or clicking links.

Tips to prevent mobile hackers

Protecting your phone from hacks is crucial in today's digital world. We’ve compiled tips that will help you safeguard your device and your personal and work life from common cyberthreats:

1. Lock it down: Use robust authentication methods, such as biometrics, passkeys, PINs, or patterns. Implement two-factor authentication (2FA) or multi-factor authentication (MFA) for added security.
   
2. Use a VPN: When connecting to public Wi-Fi networks, use a virtual private network (VPN) to encrypt and protect your data from prying eyes.
   
3. Stick to the official app stores: Download apps from trusted sources, such as Google Play and Apple's App Store. Read app descriptions and reviews to avoid malicious or counterfeit apps.
   
4. Remote lock and wipe: Learn how to lock or wipe your phone remotely if lost or stolen.
   
5. App clean-up: Delete unnecessary apps and associated accounts to reduce security risks. Outdated apps can pose vulnerabilities; update the ones you keep regularly.
   
6. Mobile security software: Install reputable mobile security antivirus software to protect your data, online transactions, and phone security.
   
7. Clear internet history: Regularly clear your browsing history, cookies, and cache to prevent data profiling.
   
8. Operating system updates: Keep your phone's operating system and apps updated to patch security vulnerabilities. Enable automatic updates for added protection.
   
9. Data backups: Regularly back up your phone's data to prevent loss. Ensure your personal information remains accessible even if your phone is lost.
   
10. Find my phone: Activate the "Find My Phone" feature in your phone's settings. It helps locate your phone if lost or stolen and allows you to lock or erase your data remotely.
    
11. App safety: Avoid installing apps from unverified sources, which may contain malware or spyware.
    
12. Avoid jailbreaking: Refrain from jailbreaking your phone, as it increases the risk of hacking and skips security updates.
    
13. Physical security: Keep your phone with you at all times to prevent unauthorized access. Don't leave it unattended, as physical access makes it easy for hackers to compromise your device.
    
14. Unique and secure passwords: Use complex, unique passwords for your accounts. Avoid easily guessable PINs, and never reuse passwords. Consider using a password manager for convenience and enhanced security.
    
15. Disable Bluetooth: Toggle Bluetooth off when not in use to prevent unwanted devices from connecting to your network. 
16. Use Google Play Protect: Google Play Protect is enabled by default, and this built-in security app for Android scans for malware, phishing attempts, harmful apps, and more.

These tips can significantly enhance your smartphone's security and protect your personal and professional data from threats and hacks.

Best antivirus for smartphones

Mobile devices contain a treasure trove of personal data, making them prime targets for cybercriminals. Here are reasons you need an antivirus for your smartphone:

• Malware defense
• Phishing and smishing protection
• Privacy preservation
• Safe browsing
• Real-time scanning
• Protection against identity theft
• Child safety and privacy

Antivirus software offers real-time scanning, constantly checking for threats as you use your device. This proactive approach helps stop malware in its tracks. Antivirus software protects your privacy by preventing unauthorized access to your personal data. This is especially important if your phone is lost or stolen.

When selecting antivirus software for your smartphone, consider the following features:

• Real-time protection
• Low system impact
• Anti-phishing tools
• Privacy features
• Regular updates

Norton 360 is our top pick for the best smartphone antivirus because it is compatible with both iOS and Android, and offers excellent security features such as identity protection, a virtual private network (VPN), and a password manager. 

Android users will find additional benefits from Bitdefender, which offers a free Android version and an affordable Android-only plan with numerous mobile security features.

FAQs

Bottom line

Protecting your phone is critical in today's digital landscape. To remove hackers, review app permissions, change passwords, clear your cache, run antivirus scans, and update software. Employ strong authentication methods and consider a VPN when connecting to public Wi-Fi. Always use official app stores, back up your data, and install reputable mobile security software. Watch for signs of a hacked phone. If all else fails, factory reset your phone as a last resort.

Ready to secure your smartphone from hackers? Download a trusted antivirus to secure your phone now.