Stop & Shop, Food Lion Apps Go Dark After Cyber Incident. Is Your Data at Risk?

A cybersecurity ‘incident’ at Ahold Delhaize has left Stop & Shop and Food Lion shoppers scrambling to access online orders and digital coupons.

Ahold Delhaize disclosed the security issue within its network on Oct. 12. In an update published Oct. 13 and updated Oct. 14, it said it had taken some systems offline as a precaution and was beginning a controlled relaunch of certain systems.^[1]

The company hasn’t yet disclosed what caused the issue or whether ransomware was involved.

As of Oct. 19, Stop & Shop, Food Lion, Hannaford, Giant Food, and The Giant Company websites still displayed outage notices saying their websites and apps were unavailable.

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Was customer data stolen in the Ahold Delhaize incident?

There is no confirmed data theft in the company’s latest published update.

“We have no evidence at this moment that customer, associate and partner data was taken in this cybersecurity incident,” Ahold Delhaize said.

The investigation could produce new findings. For now, an unavailable app alone does not establish that your password, saved payment information, or other account details were stolen.

Ahold Delhaize has disclosed data theft from a separate incident in November 2024. Its U.S. services business said an unauthorized party obtained internal files containing personal information about certain current and former employees, their dependents and beneficiaries, and other people.

Depending on the person, the files included information such as Social Security numbers, bank account details, and health information in employment records.

How to protect your accounts during the grocery app outage

You can take a few practical steps without assuming your information has been exposed.

Check orders and charges

Save order confirmations and review your payment account for any groceries you were charged for but did not receive. Contact the retailer through a known channel to ask about the order or a refund. Keep a record of what customer service tells you and when to expect the money.

If you spot an unauthorized transaction, contact your bank or card issuer promptly using its official app or the number on your card.

Verify refund and security messages

Be careful with unexpected texts or emails asking you to sign in to fix an order, claim a refund, or restore your grocery account. The FTC warns that phishing messages often claim there is a problem with an account or payment to get people to click.

Go directly to the retailer’s website or use contact details you already trust. Avoid entering your password or payment information through a link in an unexpected message. These are general phishing precautions; a scam campaign connected to this outage has not been established.

Replace reused passwords

If your grocery account shares a password with your email, bank, or another service, give those accounts different, strong passwords. Reuse allows someone who obtains one password to try it elsewhere.

A password manager can help you keep track of unique logins.

When the grocery account becomes accessible, replace its password if you have reused it elsewhere. Enable two-factor authentication wherever it is offered, especially on your email account, which may receive password-reset messages.

If you already entered a password on a suspicious page, change it through the real service and update any other accounts that used it. If you shared financial information or sent money, contact your financial institution promptly and report the scam at ReportFraud.ftc.gov.

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Author Details

Thomas Kent

About the Author

Thomas Kent is a multi-disciplined reporter with over a decade of experience covering online platforms, digital trends, and consumer-facing tech. Tom focuses on digital privacy, data tracking, and user behavior, with a particular interest in how cookies, online surveillance, and platform design shape the modern internet experience. His reporting takes a research-driven, news-focused approach, translating complex technical topics into clear, accessible insights.