Lost Wallet? Here Are 10 Steps You Need to Take

If you’re missing your wallet, it’s important to act quickly. It may be inconvenient to spend time on the phone with banks and credit card companies, apply for new cards, and possibly even make a trip to the DMV, but these precautionary steps can mitigate the damages of a lost or stolen wallet (like unauthorized charges or identity theft). 

In this article, we outline all the steps you need to take if this happens to you, including how a good identity theft protection service can help you recover as well as protect you from future incidents.

What to do if you lose your wallet

1. Take inventory

The first step when dealing with a stolen or lost wallet is taking a thorough inventory of what was in your wallet before it disappeared. What credit or debit cards did you have in there? Were you carrying cash? Your driver's license or health insurance cards were likely in your wallet. Perhaps you had your Social Security card in your wallet — we suggest leaving that card at home next time for maximum security.

Having a list of everything that was in your wallet will help you not only in the police report, but you’ll also have a list of which banks and institutions you need to call, which is one of the first things you should do after filing a police report.

2. File a police report

When it comes to a lost wallet, you might not think of filing a police report. After all, what are the odds a local police department will find, or even care, about your missing wallet? But filing a police report is an important step in protecting your identity. A police report and/or case number are key documents to have on hand.

If someone tries to use your credit card information fraudulently, you’ll have a paper trail documenting that your wallet was lost or stolen. Some banks or credit companies may ask for a police report to help in their investigations. When you replace your driver's license and Social Security card, they may also ask for proof of a lost wallet to replace the cards. Additionally, having a police report may save you from paying fees to replace lost cards.

When you file the police report, they’ll want a description of the wallet as well as the contents inside of it. Make sure to get a copy of the police report, case number, and any contact information of the officers assisting you.

3. Call your bank

Once you’ve confirmed your wallet is lost, the most critical and time-sensitive action item on your to-do list is to contact your banks and let them know. Your bank will freeze your debit card and monitor your account to watch for suspicious activity. They will also issue new cards with new numbers.

When contacting your bank, time is of the essence. If you act quickly, there’s a smaller chance of being held liable for charges made without your consent. Under federal law, some protections help limit what you must pay for if your credit, ATM, or debit cards are stolen. But your protection depends on the card type and how quickly you report it. If you report your ATM or debit card is lost or stolen:

• Before any unauthorized changes are made, your maximum loss is $0.
• Within two business days of the loss or theft, your maximum loss is $50.
• More than two business days, but within 60 calendar days from your statement being sent to you, your maximum loss is $500.
• More than 60 calendar days from your statement, your maximum loss is everything that was taken from your account.

4. Call your credit card companies

Call your credit card company when you get off the phone with your banks. If you act quickly and report your credit card lost or stolen before any fraudulent charges are made, you won’t be held responsible for any transactions you didn’t authorize. If you report your card’s loss after someone uses it, the maximum amount you may be responsible for is $50.

Finding the correct contact information can be tricky, so check your statement for the right phone number. Many credit card companies have designated phone numbers for reporting cards as lost. If you have an app for your credit card accounts, you may be able to report your card as lost in the app. If possible, document your conversation or take screenshots showing you declared your card as lost.

5. Freeze your credit

Once you’ve called your banks and credit card companies, it’s time to freeze your credit. What’s a credit freeze? A credit freeze restricts you — and any other third party — from accessing your credit report. Restricted access to your credit reports means you, or potential fraudsters, aren’t able to open new accounts in your name. It’s important to note that freezing your credit doesn’t affect your credit or prevent you from getting your annual credit reports.

A credit freeze is free of cost and lasts until you lift it. To place a credit freeze, contact each credit bureau (Equifax, TransUnion, and Experian) and follow their instructions. After you lift your credit freeze, take advantage of free credit reports, as changes to your credit can be one of the easiest ways to detect fraud.

6. Replace your driver’s license

If your driver's license was in your lost wallet, you’ll need to make a trip to the Department of Motor Vehicles (DMV) to replace it or have a new card printed and mailed to you. To ensure your replacement experience is as smooth as possible, make sure you have all the necessary documentation beforehand. The requirements for a new license vary by state, so check your state requirements. 

Most DMVs require at least one proof of residency in the form of a utility bill or official document. A letter from your grandma won’t cut it. You may also be asked to provide your Social Security number, birth certificate, or passport to verify your identity.

In some states, you may be able to fill out the application for a lost or stolen license online before scheduling your appointment at the DMV, which may help expedite your time spent there. If you have documentation that your license was stolen, you may also be able to avoid paying fees associated with a replacement license. Replacing a lost driver's license can be a headache, but it can be pretty quick if you have the correct information. A replacement license will be shipped to you in four to six weeks.

7. Contact the Social Security Administration

If your Social Security card was in your lost wallet, you’ll need to replace it. A lost Social Security card is a gold mine for fraudsters since they can use your Social Security number to apply for loans or additional lines of credit in your name. Then, when they default on the loans or refuse to pay the credit card bill, instead of their credit taking the hit, your credit score is damaged.

In most instances, the Social Security Administration (SSA) will issue you a replacement card, but they may give you a new Social Security number in some circumstances. The easiest way to request a replacement card is to use your personal my Social Security account, a private online service you can use to conduct business with the SSA. Or, you can complete the process in a local Social Security office.

Remember to bring all documentation with you, and be sure the documents are originals or copies certified by the agency that provided them. You may need documents such as proof of citizenship, a U.S. driver's license, a government-issued ID, or a passport when obtaining your replacement card. SSA offices may accept an employee or school identification card, a health insurance card, or a military ID.

Replacement Social Security cards usually take seven to 10 business days once all paperwork has been submitted.

8. Change your passwords

If your wallet has been compromised, it’s time to update all your passwords to ensure no one can use the personal information in your wallet to hack your accounts. Create unique, strong passwords with a combination of numbers and letters and no phrases related to your life. Each account should have a separate password. 

Consider using a password manager to help keep your passwords straight or use an autofill option when possible. If the website or app offers two-factor authentication (2FA), enable it for an added layer of password protection.

9. Update automatic payments

As cards are replaced, you’ll receive new card numbers. Go through your online payments and systems, and update recurring, automatic payments with your new card numbers. Depending on how many accounts are set up on automatic payments, this process may take some time. But, proactively updating account information will help ensure there are no disruptions to your services.

10. Invest in an identity theft protection service

Losing your wallet and sensitive financial information can be unsettling. Even after you’ve contacted banks and credit companies, placed credit freezes, and taken steps to help mitigate damage, you’re still at risk for identity theft. So consider an identity theft protection plan.

Identity theft protection services monitor websites for signs of your personal information like your Social Security number, bank account numbers, driver’s license number, and more. They usually scan various websites and platforms, including the dark web, social media sites, and loan applications, just to name a few. They can also monitor your credit and alert you to any changes. An identity theft protection service can help remedy the situation if your information is compromised.

Looking for the best identity theft protection services? Here are our suggestions:

• Aura: Offers an extensive kit of cybersecurity features and identity protection tools. Along with data breach monitoring, identity recovery services, and data broker removal services, Aura includes antivirus to protect your devices from malware and parental controls to keep your children safe from cyberbullies and inappropriate content online.

• Norton LifeLock: A well-rounded identity theft protection solution. It offers extensive ID theft protection features, up to $3 million in identity theft insurance, and superb customer service with 24/7 live chat support.

FAQs

Bottom line

By taking the steps outlined above, losing your wallet isn’t the end of the world. To keep your wallet safe in the future, make sure to store it in a secure place and be especially careful in crowds. Carry only the essentials; if you carry cash, make sure to carry only small amounts. Consider cleaning out your wallet every month, removing anything that isn’t completely necessary. 

Investing in identity theft protection right now is also a good idea. Having identity theft insurance and recovery assistance in place before something happens can make it much easier and less stressful to recover if your personal information falls into the wrong hands.

By taking these steps, you can be assured you’re doing everything possible to keep your personal information as safe as can be.