How To Prevent UPS Text Scams: An Expert Guide

Learn how to identify UPS text scams to secure your private information and prevent identity theft.
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Package delivery services like United Parcel Service (UPS) have turned online shopping into a smooth and effortless experience. Unfortunately, they've also opened doors to many scams that target unsuspecting customers. Scammers can exploit your trust in UPS to steal your private info and even your identity. The consequences of identity theft range from financial loss to losing your home or ending up with a criminal record.

Learning how to recognize these attacks and using a good identity theft protection service is essential nowadays. Join us as we explore the most common UPS scams, associated red flags, and consequences. We'll also show you how to deal with scammers and prevent identity theft.

In this article
What are UPS scams
How do UPS scams work
What are the most common UPS scams
What happens if you get scammed
How to deal with UPS scammers
What to do if scammers have your info
UPS scams FAQs
Bottom line

What are UPS scams

UPS scams are fraudulent schemes designed to get your private information and use it to steal your identity. The usual targets include your personal and financial info, login credentials, Social Security number, payment info, and more. Some scammers might request payments for fake package deliveries. They leverage your trust in UPS as a company to lull you into a false sense of security.

Frequent online shoppers are ideal targets for UPS text scams. However, criminals can also attack small businesses that regularly deal with many shipments. Large companies have stringent safety protocols for their shipments, but small businesses usually don't.

How do UPS scams work

Most UPS scams begin with a phishing message in which the scammer impersonates an official UPS representative. Fraudsters have many attack vectors at their disposal, including emails, texts, and phone calls. If they're bold enough, they can even show up at your front door.

Each scam attempt has three main components.

  1. The initial message uses recognizable UPS elements, such as logos, language, and what appear to be legitimate UPS links, to catch your attention.
  2. Building trust is achieved by impersonating UPS. The more legitimate-looking elements scammers include, the more likely you are to fall for their ploy. They can use fake tracking numbers or links to phishing pages that closely mimic the official UPS website.
  3. Stealing your info is the final step of a successful UPS scam text, email, or phone call.

We can't overstate the importance of vigilance and quick reaction in these situations. If you recognize the phishing message in time, you can prevent criminals from stealing your info.

What are the most common UPS scams

UPS scams can use different hooks to build trust and trick you into sharing private information. Here are some of the most common tactics.

  • Payment is needed or overdue: Fraudsters may request a fee to release a fake parcel or can claim your payment is overdue. UPS employees will never ask you to wire money or use gift cards or cash.
  • Funds required for parcel delivery: Scammers can inform you that your package is held up and requires a delivery fee. You should verify such claims by tracking your parcel through the official UPS website. Never click on links provided in a suspicious message.
  • Account or payment information requested: Be wary of unexpected alerts about an account issue or requests for payment information. Always confirm the authenticity of such messages by logging directly into your UPS account.
  • Fraudulent websites using the UPS name or brand: Phishers can create fake websites that mimic the official UPS site. They'll try to lure you there and have you log in. If you do, they'll steal your login credentials. Always check the URL to ensure it's a legitimate UPS website (for example, scammers might use “” instead of “”).

What happens if you get scammed

If you share enough sensitive information, each UPS scam can eventually lead to identity theft. The consequences of this crime are severe and far-reaching. Identity theft could take years to fix, and there are no guarantees.

Here's what UPS scammers can do with your private info.

  • Tax fraud: By obtaining your Social Security number and other personal details, criminals can file fraudulent tax returns in your name. This can cause problems with the IRS and potentially ruin your credit score.
  • Employment fraud: Scammers can use your info to apply for jobs and cause legal and tax-related complications for you. This can also damage your reputation and future employment opportunities.
  • Social Security fraud: Phishers can use your info to claim your Social Security benefits.
  • Medical identity theft: Criminals can use your health insurance information to receive medical care, order prescriptions, or file claims with your insurance provider. Any treatments they receive in your name will enter your medical records, which can lead to potentially life-threatening consequences.
  • Criminal identity theft: In extreme cases, identity thieves can commit crimes in your name, leaving you to face potential criminal charges. This can lead to legal battles to clear your name, significant stress, and financial loss.

How to deal with UPS scammers

Here's what to do if you suspect a potential UPS scam.

  1. Don't panic. Scammers will try to create a sense of urgency, so resist the urge to act immediately. Take your time and verify the message details independently.
  2. Don’t click on suspicious links. Ensure any link in an email or text leads to the official UPS website. As mentioned, phishers can create fake domains with slightly altered addresses. These alterations are easy to miss if you act quickly or without looking at them carefully.
  3. Look for red flags. The most common indicators of a phishing message include spelling mistakes, grammatical errors, generic greetings, a sense of urgency, suspicious attachments, and requests for personal info. These often indicate fraudulent activity.
  4. Report the scam immediately. If you receive a suspicious UPS message, report it directly to UPS through the official website.
  5. Delete the message and block the sender. To avoid future mistakes, delete any suspicious emails or messages and block the sender to prevent further contact. You can also report them to Google or your phone operator.

What to do if scammers have your info

Here's what to do if you've already fallen victim to UPS scammers and shared your private information.

  • Alert your financial institutions: Contact your bank and credit card providers to inform them of the potential fraud. They can monitor your bank account for suspicious activity and replace your cards if necessary.
  • Change your passwords: Update the passwords for your online accounts, especially those related to banking and email. Create strong, unique passwords for each account.
  • Place a fraud alert: Contact one of the major credit bureaus (Experian, TransUnion, or Equifax) to request a fraud alert on your credit report. You can also instruct them to freeze your credit, preventing identity thieves from opening new accounts in your name.
  • File a report with the FTC: Reporting the scam to the Federal Trade Commission helps the police track scam patterns and can aid in your identity theft recovery process. You should also file a police report as quickly as possible.
  • Install identity theft prevention software: These tools can monitor your personal information online and alert you to potential misuse. This is crucial for catching fraud early and mitigating damage. Most of them can also track your info on the dark web.

What are the best identity theft prevention services?

Protecting your identity is easier with the right tools. We tested all the popular services extensively, and these are our top three picks.

  • Aura monitors your sensitive info, alerting you to potential threats. It provides up to $1 million in insurance for financial losses and recovery. Its service includes frequent credit report updates and alerts on suspicious activities involving your identity.

    Get Aura | Read Aura Review
  • Norton LifeLock monitors your credit, Social Security number, and other personal details. It also includes up to $3 million in identity theft insurance and has a team dedicated to helping you recover if your information is compromised.

    Get Norton LifeLock | Read Norton LifeLock Review
  • Identity Guard uses IBM Watson artificial intelligence to provide proactive identity theft protection. It also monitors your social media, credit and debit cards, bank accounts, and more. It provides alerts for potential threats and includes identity theft insurance of up to $1 million.

    Get Identity Guard | Read Identity Guard Review

UPS scams FAQs


Does UPS text you about a package?

Yes, you may receive text messages updating you on the status of your UPS package. However, they will never ask for personal information or payment through text. The official UPS texts will only come from 94601, 69877, 48515, or 52892. Naturally, a scam text message will come from a different number.


Does UPS send email notifications?

Yes, UPS sends email notifications to provide tracking numbers and delivery updates. If the email domain doesn't end with and the message requests sensitive information, you're likely dealing with a scammer. You should delete all fake UPS messages and block/report the sender immediately.


Does UPS call you about a package?

UPS may call you to coordinate delivery. Real UPS employees will not ask for payment or personal information over the phone. If uncertain, always verify through official UPS contact numbers. Their website indicates they only call from 1-833-242-1931.

Bottom line

Understanding UPS scams is essential for protecting your sensitive information. The more you shop online and use UPS services, the bigger the target on your back. Scammers will use devious phishing tactics to trick or scare you into sharing personal data. Once they have it, they can steal your identity and wreak havoc on your life.

To avoid falling victim to these criminals, you must learn to recognize UPS scams and pair that knowledge with a good identity theft protection service. The key to success is to stay calm, check all the facts, identify the red flags, and then block and report the scammer.

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Author Details
Ryan Clancy is a freelance writer and blogger. With 5+ years of mechanical engineering experience, he's passionate about all things engineering and tech. He loves bringing engineering (especially mechanical) down to a level that everyone can understand.