Is Mobile Banking Secure? Top Tips to Stay Protected

If you download the mobile banking app from a verified location, like your bank’s website or through your phone’s app store, mobile banking apps are secure (and convenient). However, you may be opening yourself up to hackers and thieves.

To increase security, you’ll want to enable two-factor authentication, biometric login, and have encryption software, like a virtual private network (VPN), installed on your device. There are a variety of others tools you can use to keep your bank information and your identity safe as well.

VPNs and password managers are necessary tools for real-time security, but you should also invest in an ID theft protection service. The best identity theft protection services can monitor your accounts, alert you to suspicious activity, and even pay to restore your identity and finances in the event of a theft.

We have a full list of how to keep yourself safe and what resources are the best to secure your personal data.

How secure is mobile banking?

While banks have an obligation to make sure their mobile banking apps are as secure as possible, there are still vulnerabilities you're opening yourself up to when accessing your banking info on your app.

The major issues are that hackers could gain access to your phone via unsecured WiFi networks or by physically stealing your device. Online banking in general also opens up the possibility of the banks being hacked or info being intercepted in transit. 

While all of this is true, mobile banking is also extremely popular, convenient, and regulated. If you can't make it to the bank every time you need something, then mobile banking is almost a necessary risk. It's just important to be aware of what the risks are.

Here's how banks keep mobile banking secure:

• Two-factor authentication (2FA): This extra security layer requires you to enter a code from an authenticator app, text, or email. This gives you an added level of security, so even someone with your credentials won’t be able to get into your account.
• Biometric authentication: FaceID and fingerprint scanners are the most common forms of biometric authentication utilized on mobile devices, and they can be used with 2FA to ensure multi-factor authentication. If your app gives you the option, you should definitely enable it. By scanning your unique facial features or fingerprint, you add a personalized level of protection that safeguards against phishing and credentials theft.
• Encrypted communication: Your banking app should include some form of encryption, which means any information sent from your phone to the app is unreadable during transit. But apps are known to have vulnerabilities and require regular security updates. You should use a VPN for additional encryption. Not only will it encrypt your banking information if you’re on public Wi-Fi, but a VPN will also encrypt all of the data on your mobile device.
• Secure account management: Check for and enable the extra features inside your banking app that allow you more control over your financial management. For example, you can set alerts, lock or unlock your cards, set spending limits, and receive notifications for suspicious activity. If your banking app doesn’t offer this, an identity theft protection service can pick up some of the slack.
• Regular updates: Apps require regular updates to patch security holes or fix vulnerabilities. Banks don’t change an app’s user interface too drastically or often, but they will push out security upgrades. Make sure your auto-update settings are on so you’re never left with a less secure version of your mobile banking app.
• Customer support: Whether you need help with a suspicious transaction or just have general questions about your account, only go through verified customer support. We recommend the in-app chat or the numbers listed in the app only, as well as the support number listed on the back of your card. Never call a number you found from an internet search. There are plenty of scam websites out there trying to get you to hand over your account credentials so they can hack you.

How hackers gain access to your mobile bank account

A hacker can access your bank account in various ways. Knowing what these are and how to safeguard against them can keep you safe.

• Phishing attacks (including phishing emails): You receive an email saying you need to click a link or open an attachment to verify information or get a receipt. These will either deposit malware onto your device or steal your credentials so the hacker can log into your banking app.
• Smishing: Same as phishing, except you receive a text message with the same requests. Never click links from emails or texts. Always go to the bank’s site or app. If there is a problem, there will be an alert waiting for you when you log in.
• App-based banking trojans: These mostly affect Androids. Downloading a fake app or clicking a text message link can result in getting this trojan.
• Fake banking apps: Fake apps that steal your data. Never download an app unless it’s from the bank’s verified website or verified in your device’s app store.
• Keyloggers: This is software that allows hackers to see what you’re typing by recording the keys you hit on your keypad. They are usually installed on your device via malware or shared networks.
• Data breaches: When a hacker gains access to your personal information after a website or company is hacked.
• Wi-Fi hacking (man-in-the-middle attacks): A hacker intercepts data between when it leaves your device and before it accesses another device or website. Again, the most common method of infection is disreputable downloads and shared networks.
• SIM swaps: Your phone is activated with a new SIM card. This usually happens when the hacker convinces your mobile carrier to activate their SIM card instead of the one you currently use.
• Stealing and hacking your phone: This is just brute force theft. If your phone gets stolen and the hacker can get into it because of lax security, they can access your accounts.
• The dark web: Here’s a fact that won’t make you feel great: With all the data breaches that have happened around the world over the past several years, most of our data is on the dark web. This is why identity theft prevention services are so important: they can protect you against circumstances you can’t control.

15 tips for safe mobile or online banking

Mobile banking is convenient, but it also poses more of a security risk. Connecting to public Wi-Fi without a VPN can leave you vulnerable to hackers. Additionally, successful phishing can result in the devastating effects of identity theft.

We’ve created a list below of everything you can do to secure your information and stay protected.

1. Use strong, unique passwords for your banking apps.
2. Don’t reuse passwords across online accounts.
3. Change passwords when you change your smoke detector batteries.
4. Store passwords in an encrypted location like a password manager.
5. Never share mobile banking passwords.
6. Enable two-factor authentication.
7. Use MFA and biometric security features if available on your device.
8. Update your phone’s operating system and apps regularly.
9. Don’t click unfamiliar email links or open unknown attachments.
10. Only use in-app support to communicate with your bank.
11. Only download apps from official app stores.
12. Only bank on secure networks, and avoid using public Wi-Fi without a VPN.
13. Don’t share personally identifiable information or account details, especially over text messages or public Wi-Fi.
14. Use up-to-date antivirus software on your mobile device.
15. Invest in identity theft protection services.

Identity theft prevention services

If you’ve never looked into identity theft protection services, you may not know how many benefits one of these subscriptions provides.

There’s identity theft insurance, which usually comes with remediation specialists to help you in case your identity is stolen. You’ll also receive security alerts about anything from your email address involved in a data leak to someone attempting to transfer your home title to their name.

Each offers different features, but the best include alerts, monitoring, and remediation. This three-pronged approach helps prevent, catch, and restore if there are any incidents. Check to make sure the insurance provided covers lost funds in case your account is hacked. Combining all of this together under one service means you can feel confident that your mobile banking is protected.

3 best identity theft protection services

Is mobile banking safer than online banking?

Both mobile and online banking have drawbacks and benefits. Mobile banking involves using an app on your mobile phone or tablet to access your bank account. Online banking involves using a browser on a computer or even a mobile device to access your bank’s online banking portal via its website.

Mobile banking security pros and cons

Online banking security pros and cons

FAQs

Bottom line

Mobile banking is perfectly safe as long as you take precautions. By educating yourself and being diligent about phishing and smishing, using security software, and signing up for one of the best identity theft protection services, you’ll greatly reduce your chances of being a victim.

If you do find yourself in an identity theft situation, your remediation specialist through your ID theft protection service will help you restore your good name.