Qustodio Review 2024: Is This Parental Control App Right for Your Family?

If you’re in the market for a parental control app, you can opt for Qustodio, which offers reasonable pricing and a decent range of features. However, Qustodio has been found to have security vulnerabilities and privacy concerns, which could put your child's phone or data at risk. To avoid such risks, we suggest considering other alternatives.

We’ll examine the costs, features, pros and cons, and explain how Qustodio parental controls work, so that you can make an informed decision for your family.

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• Screens content across 19 categories
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Qustodio review at a glance

Qustodio expert overview

Qustodio has a lot to offer. We appreciate the robust feature set, allowing you to:

• Observe your kids' actions using the activity timeline and summary.
• Check on calls and messages.
• Keep an eye on the games and apps they use.
• Monitor their YouTube activity.
• Track their location and receive location alerts.
• Restrict access to inappropriate websites.
• Plan screen-free times and set daily screen time limits.
• Activate the panic button for added safety.
• Supervise their activity on various devices and platforms.

While it has a great deal of functionality, Qustodio should improve on its data privacy and address some security risks. 

The Association for Computing Machinery (ACM) published a report on the risks of parental control software like Qustodio; researchers found that they could extract private keys and Facebook credentials, weak password policies, and other privacy and security concerns.^[1]

We also found no signs of Qustodio undergoing third-party audits in its privacy policy, which is concerning considering the issues found by the ACM.

Qustodio pros and cons

Qustodio alternatives

If you’re looking for a different parental control app, we highly recommend Bark, or these other two vetted alternatives, which also have quality parental control features.

• Aura Parental Controls: Aura Parental Controls offers web filtering and time management options but no geo-fencing, text, or email monitoring. But the app does offer unlimited device coverage as well as auto-settings based on your child's age. 

  Get Aura Parental Controls | Read Aura Parental Controls Review

• Bark: What sets Bark apart from the competition is its advanced AI-driven technology that goes beyond basic content filtering. It monitors a child's online activity to look for potential issues such as cyberbullying, explicit content, and signs of depression or self-harm.
  
  Get Bark | Read Bark Review

• Norton Family: From the makers of Norton Antivirus, Norton Family is a parental controls app that can be purchased separately or bundled with its antivirus software. You'll be able to filter websites, monitor social media accounts, and manage your kids' screen time with the app.

  Get Norton Family | Read Norton Family Review

Qustodio prices and subscriptions

Qustodio has a free plan and two paid plans: Basic and Complete. Qustodio Free is limited to one device and allows for web filtering, screen time management, and it provides seven-day activity reports.

Qustodio Basic is $4.58/mo (billed annually), covers up to five devices. It comes with everything in the free plan plus the ability to block games and apps, create device blocking routines, and monitor location. You'll also get 30-day activity reports on top of the seven-day reports.

Finally, Qustodio Complete costs $8.33/mo (billed annually) and allows you to protect unlimited devices. It has everything in Basic, plus custom alerts, time limits for games and apps, the ability to monitor calls and messages, and much more. 

Both paid plans come with premium email support and offer compatibility on a variety of devices, including Windows and Mac computers, Android devices, Kindle devices using Amazon Silk browser, iOS devices (including Google Chrome and Safari), and Chromebook devices with Google Chrome.

Qustodio plan comparison

When comparing Qustodio's Basic and Complete plans, we recommend the Complete plan as the best value for your family, despite its higher monthly cost. Here's why:

• Allows you to monitor an unlimited number of devices, making it ideal for larger families or those with multiple devices
• Includes text message monitoring, which is crucial for keeping an eye on your child's communication
• Provides custom alerts, so you can tailor notifications to specific situations or concerns
• Provides alerts for cyberbullying and online predator activities
• Allows you to set time limits for games and apps

Qustodio is definitely more affordable than some of its competitors, especially with its Complete plan. Bark Premium goes for $5.00/mo, which is a couple of more than Qustodio Complete. 

Apps like Norton Family and Aura Parental Controls may be cheaper, coming in at $49.99/first yr and $8.33/mo (billed annually) respectively, but they're not as comprehensive as apps like Qustodio and Bark.

Qustodio features

We’ll dive deep into Qustodio’s features for content monitoring, screen time management, location tracking and geofencing, as well as activity reports.

Content monitoring

Qustodio offers content monitoring tools that help parents protect their child from online threats. Parents can adjust the sensitivity of monitoring based on their child's specific needs and the areas of greatest concern.

Qustodio's monitoring covers critical aspects of online safety, including the following:

• Online predators and cyberbullying
• Mental health and inappropriate content
• Sleep problems and education issues
• Online addiction and online privacy

Qustodio monitors content across three key areas: social media and phone apps, calls and text messages, and web browsers. It uses MDM and VPN technologies to identify which apps are being used and reports them automatically to the parent dashboard when an app connects to the internet.

Social media and phone apps

Social media poses various dangers to children, including exposure to inappropriate content, cyberbullying, and contact with online predators. 

Qustodio scans content on these platforms, including direct messages (DMs), images, videos, and offline apps, alerting you when your kids try to access blocked sites. This comprehensive scanning ensures you have a complete view of your child's social media interactions, helping you identify any potential threats or inappropriate content.

The app blocker is a valuable tool, as it provides a comprehensive list of the apps your child uses across all devices. This allows parents to individually block apps they deem unsafe, distracting, or age inappropriate.

Qustodio also allows you to whitelist specific apps. You can set restrictions based on your child's usage patterns, deciding whether to block, allow, or set time limits for each app. 

This flexibility empowers parents to tailor their child's digital experience on social media, ensuring a safer and more controlled environment while respecting age-appropriate app usage.

Calls and text messages

Qustodio monitors calls and texts by scanning their content, including images and videos. The feature is available for both Android and iOS devices. With the feature activated, you can see who your child is calling or messaging, the duration of the calls, and whether the messages are incoming or outgoing. You can also choose to see the full content of text messages.

Android users have extra features for blocking incoming and outgoing calls. They can also set customized rules for specific phone numbers, allowing or blocking calls from them.

Web browsers

Qustodio supports browser extensions for Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Amazon Silk browser. The app ensures that the search settings on Google, Bing, and YouTube are safe and blocks any inappropriate content based on the search site.

The app is also very flexible, so you can block entire website categories or specific websites. It even sends real-time alerts so you can keep track of what your kids are doing online.

Screen time management

With Qustodio, you can establish time allowances and usage schedules, tailoring screen time limits for weekdays and weekends.

Daily time limits and restrictions

Qustodio allows parents to set daily time limits for internet use on their child’s devices. On Windows and Mac, you can choose Lock Navigation to block web access but permit other programs or Lock Device to restrict all online and offline activity.

On Android and Kindle devices, Lock Navigation blocks most apps, while Lock Device locks the entire device, allowing only emergency calls. On iOS, Lock Navigation blocks internet access, and Lock Device hides most apps rated age 4+, notifying you when the limit is reached.

Time limits for games and apps

With Qustodio, you can control and manage specific games and apps on your child’s devices. Once enabled, you can set individual restrictions for each app or game and choose to allow, block, or set time limits for these apps. For apps with time limits, you can define how much time your child can use the app by adjusting a slider.

This helps ensure your child uses age-appropriate and safe applications, while promoting responsible and balanced device usage.

Pause Internet

The Pause Internet feature empowers you to block internet access temporarily, even if you have existing scheduled time limits in place.

After pausing the internet, you can adjust its duration or resume immediately by revisiting the Quick Actions menu. Note that the pause feature always takes precedence over your established time limit rules. If your child’s devices are locked due to hitting their daily time limit or restricted hours, the option to pause won't be visible.

Location tracking and geofencing

Qustodio's Family Locator offers valuable location-tracking capabilities to help keep an eye on your child's whereabouts. The key features of this service include:

• Real-time tracking: Monitor your child's real-time locations and receive immediate notifications.
• Geofencing: Create custom geofenced areas known as Your Places. Notifications are triggered when family members enter or exit these zones.
• Location history: Family Locator maintains a history of your child's locations, allowing you to review where they've been.
  

Panic Button

The Panic Button feature can be immensely useful when immediate assistance or communication is needed. Situations where the Panic Button might come in handy include emergencies, safety concerns, or other unexpected circumstances.

Note that the Panic Button is available only for Android users.

Saved places alerts

Saved places alerts are a feature within Your Places. You can define Your Places zones either through the Family Locator's Family View by entering the address of the location or by selecting a recently reported location from your child's Location History.

Once a location is added to Your Places, you’ll automatically receive notifications when your child enters or leaves that location. This feature gives valuable insights into your child's movements and helps you stay connected and informed about their wellbeing.

Activity reports

After installing Qustodio on a device that’s linked to your account, you’ll begin to receive daily reports for each child. These reports summarize the activities on all devices associated with your child's device and profile.

There are different kinds of reports, starting with location activity reporting. Every time your child’s device changes location, an entry will appear in the Activity Timeline tab. 

If the device hasn't changed its location since Qustodio checked it the last time, you won't see any updates in the activity timeline until the device moves to a new location. You can find all activity alerts in the Activity Timeline tab in your Family Portal.

Qustodio also provides another feature called calls and messages monitoring. This feature offers parents a comprehensive overview of their child's calls and messages. As of today, this is only available for Apple users. Once set up, this feature allows you to:

• View who your child is communicating with, including phone calls, FaceTime calls, WhatsApp calls, SMS messages, and iMessages.
• Access the full content of the SMS and iMessages exchanged by your child.
• Observe the duration and timing of calls and messages.
• Detect suspicious or concerning contacts and interactions.
  

Parents can conveniently access these activity reports through the Qustodio parent dashboard.

Our experience testing Qustodio

Overall, our experience testing Qustodio was pleasant. We had no issues downloading and installing the app on our computer, and the interface was easy to navigate. Alerts updated in real time as well, just as advertised.

Qustodio setup

Qustodio’s setup was also easy. After downloading it to our 2018 MacBook Pro, we entered our credentials and child profile information. When the app launched, we could clearly see the child profile in the dashboard, as well as the other features available.

Qustodio monitoring in action

After setting up a child profile on a MacBook, we found the installation process to be straightforward and comprehensive. The first step involved creating a user profile for the child with basic information such as their name, birth year, and gender. We then selected the type of device we wanted to monitor.

The installation process involved granting necessary permissions, including notification access, usage tracking, and location tracking. These permissions allowed Qustodio to track app and web usage, create detailed reports, and protect the device.

One crucial step was activating Device Admin, which prevents your child from uninstalling Qustodio without parental consent. Once we completed this setup, the device was protected, and Qustodio immediately began monitoring it.

We quickly started receiving alerts and reports about our child's device activity. These reports included information on the apps and websites the child accessed, the amount of time spent on different activities, and even the option to track their location if enabled. 

The ability to set time restrictions, block specific apps or websites, and request location check-ins were effective for managing and ensuring our child’s responsible and safe digital behavior.

Does Qustodio collect your data?

Qustodio's privacy policy states that it processes two types of personal data: your account and contact data, used for managing the user relationship, and user data from monitored devices, collected for parental control and monitoring services. It also states that it doesn’t participate in third-party data sales. Unfortunately, Qustodio's privacy policy doesn’t mention regular security audits.

Lastly, Qustodio’s privacy policy is governed by Spanish law. This raises further privacy concerns, considering Spain is part of the 14 Eyes alliance. You should be aware of these practices and governance when weighing the risks involved in using Qustodio.

Qustodio security

We also found something problematic in terms of privacy and security risks using Qustodio. In 2020, the Association for Computing Machinery (ACM) published a report that uncovered several security and privacy concerns related to parental control solutions, including Qustodio. These findings include:

• Extraction of private keys: The report notes that Qustodio uses its encrypted certificate store, and the researchers were able to extract the associated TLS proxy private key by dumping the process memory. This raises concerns about the security of data transmission and encryption.
• TLS configuration: Qustodio's server was found to have an intermediate certificate signed with SHA 1, even though there was an enhanced collision attack on SHA 1, which might not provide the best security. Also, using the RSA key exchange protocol without forward secrecy can be a security risk.
• Leakage of session authentication cookies: Qustodio leaks session authentication cookies via HTTP. These cookies can give attackers access to sensitive information about your child, their location, and even remote control functions on their device.
• Extraction of Facebook credentials: Researchers could extract a child's Facebook credentials provided by parents while configuring the monitoring component. This raises concerns about data security and privacy.
• Weak password policies: The report also highlights issues related to password security. Some solutions, including network devices, Android apps, and Windows applications, enforce weak password policies with passwords shorter than four characters. Also, some do not report suspicious activities on the parent's account, which could indicate a security breach.^[1]

Based on this information, we’d like to see Qustodio take action to patch these vulnerabilities, increase accountability for its technology through independent auditing, and be transparent about this process. Since the report came out in 2020, not a peep has been heard from Qustodio addressing these very real concerns.

Qustodio customer support

We were disappointed by Qustodio’s lackluster customer service. There are only three ways to ask for help: by combing through its help center, emailing directly, or sending a support ticket via its website. The catch is that you can only send a help desk ticket if you have a Premium account.

There’s also no phone or live chat support, and its website discloses it can take upward of 48 hours to get a response.

Qustodio FAQs

Bottom line: Is Qustodio a good program?

Qustodio offers several benefits for parents aiming to ensure their child's safety online, including a user-friendly interface, extensive device compatibility, and features for monitoring and controlling screen time, app usage, and web access. It allows parents to receive timely alerts and detailed reports about their child's digital activities, enabling informed decision-making.

However, there are significant drawbacks to consider, primarily concerning security and privacy concerns. Given these concerns, we advise exploring alternative parental control solutions that prioritize security and privacy, like Bark, for your peace of mind.

4.0

AllAboutCookies writers and editors score products based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.

Editorial Rating

Learn More

On Qustodio's website

Qustodio

• Parental control app with lots of features
• User-friendly, clean interface
• Concerns surrounding data privacy

Author Details

Cheyenne Lightfoot

About the Author

Cheyenne Lightfoot is a freelance content writer specializing in the intersection between identity and access management and user privacy. As an account executive, she has helped small-to-medium-sized businesses prevent data breaches, safeguard sensitive information, and achieve compliance with passwordless multi-factor authentication software.