Why Isn’t My VPN Working? How To Fix Common VPN Issues

Dealing with a VPN that refuses to connect can be a major hassle, especially when your online privacy is at stake. Common issues range from server overloads to incorrect settings that can stall your virtual private network's functionality.

This article delves into the various reasons why your VPN might not be performing as expected and offers practical solutions to get you securely connected once again. For those continually facing issues, consider switching to one of the best VPN services.

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• Ultra-secure, high-speed VPN complete with malware protection and automatic blocking of intrusive ads and third-party trackers
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Why is my VPN not working?

The root causes of why a VPN is not working are often traced back to a few critical areas that your virtual private network is likely facing. These include problems with the VPN server, the VPN not connecting, misconfigured VPN settings, VPN software errors, VPN blocks, and more.

Here’s a quick rundown of what might be going wrong:

• VPN server overload: High traffic on your chosen server can reduce performance. During peak times, servers can become congested, leading to slower speeds and connectivity issues. It's advisable to try connecting at different times or switching to less crowded servers.
• Misconfigured network settings: Incorrect settings that prevent a successful connection. It’s essential to review and align your network settings with the recommendations provided by your VPN provider.
• Outdated VPN software: Older software may not function effectively with newer network configurations. Regularly updating your VPN software ensures compatibility and security.
• Blocked VPN traffic: Certain networks deliberately block VPN connections, which is especially common in settings like workplaces or schools that prioritize network security. They often limit VPN access to protect their systems.
• Outdated security protocols: Make sure your VPN protocols are fast and secure. Ensure your VPN supports the latest security protocols, like IKEv2 or WireGuard, to prevent unstable connections and to keep your VPN traffic secure.
• Limited simultaneous connections: If your VPN provider has a device connection limit, you may experience unexpected disconnections when multiple devices connect to your VPN provider at once. Check your VPN’s policy on device limits to prevent these issues.
  

Learn more about the VPN downsides you may also encounter.

How to troubleshoot your VPN connection

After you’ve set up a VPN and launched it, confirm your internet connection with your internet service provider (ISP) to ensure that the issue does not stem from broader connectivity problems. If your ISP confirms that your connection is stable, you can then proceed to tackle specific VPN connection issues. Here are essential steps to address and fix these problems:

• Restart the VPN software. After you download a VPN and install it, restarting your VPN app can often solve connectivity issues. This action refreshes your VPN client, clearing any temporary glitches that may prevent it from connecting.
• Update your VPN app. It's crucial to keep your VPN app updated. This helps keep it secure from potential vulnerabilities being exploited by threat actors. Keep in mind that software devs often update VPN apps to enhance VPN protocols and to address and fix known bugs, thereby boosting both the performance and stability of your VPN.
• Check network settings. Make sure that your network settings are optimally configured to support a VPN connection. Incorrect configurations can block VPN traffic, leading to failed connection attempts. This check is vital to ensure that your network facilitates, rather than hinders, VPN connectivity.

Read more about installing a VPN on a router for your network. After installing your VPN, you should test for VPN leaks to ensure it’s working properly.

VPN and security software conflicts

Ensuring your VPN and security software work together seamlessly is essential for maintaining both connectivity and security. Here's how to adjust your settings effectively:

Adjust your firewall settings

Firewalls protect your network but can inadvertently block VPN traffic. To prevent this, configure your firewall to allow VPN connections, setting specific exceptions for your VPN software and ports through your firewall settings. This adjustment ensures that your VPN traffic is recognized and permitted, enhancing VPN connectivity without compromising security.

Check antivirus compatibility

Antivirus software, crucial for system protection, can interfere with VPN operations by mistaking encryption activities as suspicious. Modify your antivirus settings to accept your VPN software, possibly by lowering its security level for the VPN or adding the VPN app to a whitelist. Consult your antivirus documentation to adjust these settings accurately.

Resolve conflicts with VPN servers

If adjustments to firewall and antivirus settings do not resolve the issues, consider switching to a different VPN server. Some servers might interact better with your security settings, improving VPN account functionality. Also, try turning off the VPN and turning it back on, as this sometimes resets it so it functions properly again.

If these steps do not resolve your issues, it may be beneficial to consult your VPN or security software support teams for further guidance. They can offer targeted assistance, potentially updating configurations to better support each other.

Other common VPN issues and fixes

VPN users often encounter several issues that can disrupt their online experience. Common problems include connection drops, slow speeds, and the VPN app restarting unexpectedly. Addressing these requires a systematic approach to troubleshooting.

Reset network settings

If you often encounter connectivity problems or your VPN fails to connect, resetting your network settings might help. This resets your network configurations to their original defaults, potentially resolving any conflicts with your VPN.

Change VPN protocols

At times, the default VPN protocol might not suit your particular network setup. If you're dealing with slow speeds or regular disconnects, trying out a different protocol could make a difference. Most VPN services provide a variety of protocols, like OpenVPN, WireGuard, or IKEv2, each known for specific advantages and ideal uses. It's worthwhile to test these alternatives to see which one enhances the performance and stability of your connection. Learn more about Wireguard vs. OpenVPN.

Address VPN server issues

VPN server issues can also lead to unstable connections. First, double-check your internet connection to make sure the problem isn’t something simple like a glitch with your Wi-Fi or ISP. All good there? Then, it might be an issue with your VPN server.

Try this: Switch to another server location and get assigned another IP address, perhaps one that's closer or less busy, and see if that clears up your connection issues.

Troubleshooting network compatibility

Ensuring smooth VPN operations includes verifying that your network effectively supports VPN connections. Some routers may require adjustments to allow VPN traffic. Consult your network administrator or your router's user manual for guidance on these adjustments, especially in complex environments with multiple devices and subnetworks.

Enhancing VPN performance

To optimize VPN performance, select a server that is geographically closer to reduce latency and increase speed. During peak times, using less congested servers can improve your connection. Additionally, some VPNs offer servers optimized for specific activities like streaming or torrenting, enhancing your overall experience by prioritizing bandwidth for these activities.

Advanced VPN features

Exploring your VPN's advanced capabilities can significantly enhance your interaction with the internet. Take split tunneling, for instance. Split tunneling allows you to specify which applications or websites should use the VPN pathway and which should connect directly through your regular internet service.

This capability not only speeds up your browsing but also optimizes overall efficiency. Another vital feature to consider is the kill switch. This function is crucial because it cuts off your internet connection instantly if the VPN service drops, safeguarding your personal information from unexpected exposures.

When to contact your VPN provider for support

Effective VPN management includes understanding when to escalate issues to your VPN provider's support team. If you encounter persistent problems that aren't resolved through standard firewall and network settings adjustments, it may indicate deeper issues with your VPN service. Reaching out for professional help is advisable, especially if these connectivity problems occur across different devices or involve complex network settings.

In situations where changing servers or adjusting your settings fails to remedy connectivity issues, contacting your VPN provider’s support team is crucial. They can provide detailed assistance tailored to your specific circumstances, helping to effectively address and fix VPN connection problems. Be prepared with details such as your operating system, the VPN protocol in use, and any error messages you've encountered when reaching out for support.

FAQs

Bottom line

Common VPN issues — such as server overloads, misconfigured settings, outdated VPN software, and blocked traffic — each demand specific fixes. By mastering the troubleshooting of connection drops, slow speeds, and unexpected app restarts, users significantly improve the effectiveness of their VPN.

Should problems persist despite your efforts, it's essential to reach out to your VPN provider's support team for specialized assistance tailored to your situation. If your needs remain unmet, exploring alternative VPN services may be beneficial.

For those experiencing ongoing difficulties or seeking a VPN that better meets their security and connectivity requirements, discover the best VPN services and find reliable VPN providers that will enhance your online experience.

Customizable Coverage That is Simple to Use

4.9

AllAboutCookies writers and editors score products based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.

Editorial Rating

Learn More

On NordVPN's website

VPN

NordVPN

Up to 66% off 2-year plans + 3 months extra

• Ultra-secure, high-speed VPN complete with malware protection and automatic blocking of intrusive ads and third-party trackers
• Other benefits include a premium password manager, dark web monitoring, and access to IP-restricted content
• 3 plans to choose from for custom protection on up to 10 devices
• Too many confusing plans

Author Details

Mars Groves

About the Author

Mars is a California-based cybersecurity professional and writer currently pursuing a B.S. in Cybersecurity. With interests ranging from OSINT to ethical hacking and threat intelligence, Mars leverages his two years of writing experience to produce informative content on topics such as Internet guides and VPNs.