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Although IDnotify does everything it advertises, it's not the best identity theft protection for the price. IDnotify lacks standard features like financial transaction and home title monitoring. You'll also need to pay an additional $5.00-$10.00 per month if you wish to add additional adults and children to your plans.
If you’re in the market for a product that monitors and alerts you to changes regarding your identity and credit, IDnotify may be the service for you. We'll delve into our experience testing IDnotify in this review.
- All plans offer dark web monitoring and social media monitoring
- All plans include full-service identity restoration and lost wallet protection
- 24/7 support available 365 days a year
- Expensive plans with minimal extra features
- Adding more than one adult and children to any plan costs extra
Methodology
Our experience
Who is IDNotify best for?
Prices and subscriptions
Features
Does IDNotify keep your data safe?
Compatibility
Customer support
Top alternatives
Bottom line: Is IDnotify good?
FAQs
At a glance
| Price | Starts at $9.99/mo |
| Number of people covered | Up to None adults and 10 children |
| Types of identity monitoring | SSN, credit, account takeover, address change |
| Credit monitoring | Yes |
| Credit reports | Yes — Experian, Equifax, TransUnion |
| Credit score | Yes |
| Identity theft insurance | Up to $1 million |
| Identity restoration services | Yes |
| Extras | Dark web monitoring, social media monitoring |
| 24/7 support | Yes |
| Learn more | Get IDnotify |
How we test and rate identity theft protection services
Our team has conducted hands-on testing on 10+ identity theft protection services using a consistent process. We sign up several days before formal testing begins, giving each service time to populate our dashboard with real monitoring data.
Then, we evaluate each product across six areas:
- Identity and credit monitoring (30%): We assess how comprehensive the service is, specifically checking for SSN monitoring, financial account monitoring, credit monitoring across all three bureaus, and more.
- Basics (20%): We review how many adults and children can be covered, as well as the maximum identity theft insurance value offered.
- Editor's score (20%): We evaluate the service's ease of use, security practices, the company's breach history, and anything else that's not addressed in the other categories.
- Value (15%): We compare the lowest and highest monthly plan prices against what's actually included at each tier. We also check if the service offers a free trial.
- Customer service (10%): We determine if there are several options available for human support.
- Extras (5%): We check whether the service includes additional tools we find valuable: dark web monitoring, social media monitoring, data breach alerts, and lost wallet protection.
We retest all identity theft protection services at least once a year. To learn more about how we test, read our full identity theft protection testing methodology here.
Our experience
Setting up IDnotify was largely easy. You'll submit basic information, such as your full name, address, and Social Security number (SSN).
From there, IDnotify asks you a series of questions to verify your identity and prompts you to provide additional personal information for monitoring.
Once the dashboard was populated, we received a series of alerts with little explanation. The language isn’t user-friendly, especially if you aren’t familiar with reading credit and identity monitoring documents.
For instance, we received a dark web monitoring report that listed dark web alerts dating back to 2016. We ended up dismissing most of them because we didn’t know what to do with each line item.
If you sign up for the Select or Premier tier, you'll receive several credit monitoring features. We browsed our credit snapshot, which broke down our account balances, and tips to increase our credit score.
Overall, this service is hands-off and doesn't offer as much as other ID theft services we've tested. If IDnotify were less expensive, we'd recommend it to anyone looking for a service without all the frills. However, it charges as much as or more than competitors for fewer features.
Who is IDnotify best for?
- Recommended for people in high-profile positions, individuals whose sensitive data was recently involved in a leak, or people who need their personal information on the internet monitored closely.
If you only need one or two of IDNotify’s features, a quick internet search should help you find credit monitoring or data removal services at a low or no cost. But if you're looking for a service with a lot of bells and whistles, IDnotify is not it.
IDnotify prices and subscriptions
IDnotify offers three subscription tiers that range from $9.99–$25.99/mo. All plans are monthly, and there are no long-term subscriptions.
The Essential Plan is the most basic of the three and comes with very few features for the price tag. The Select Plan comes with a little more, but still lacks services we find essential, such as monthly credit score updates.
The Premier Plan is the most expensive and includes all of IDnotify’s features for one person. If you want to add an additional adult or monitor your kids, that costs extra. An additional adult costs $10.00/mo, while child monitoring costs $5.00/mo.
In our opinion, IDnotify seems expensive for what's included, no matter which plan you choose.
| Plan | Essential | Select | Premier |
| Price | $9.99/mo | $17.99/mo | $25.99/mo |
| Who's covered | 1 adult | 1 adult | 1 adult |
| SSN monitoring | |||
| Financial account monitoring | |||
| Credit monitoring | |||
| Credit reports | Yes — Experian | Yes — Experian, Equifax, TransUnion | |
| Credit score | Yes — Experian | ||
| Identity theft insurance | Up to $1 million | Up to $1 million | |
| Identity restoration services | |||
| Dark web monitoring | |||
| Social media monitoring | |||
| USPS address change alerts | |||
| Learn more | View plan | View plan | View plan |
IDnotify features
IDnotify’s features are pretty standard for identity monitoring and credit services. Nothing really stands out as innovative or unique, but each feature appears to work exactly as intended. If you want to monitor a minor to prevent child identity theft, you may be disappointed at the extra charge.
Additionally, there was an extra charge for an Experian credit report, even though we paid for the Premium service. Finally, we were surprised to find there's no financial transaction monitoring or home title monitoring.
Identity monitoring
You'll find many basic monitoring features in the identity monitoring dashboard. Standard areas like SSN, credit, court records, account takeover, and other basic features are all offered. While this is comprehensive, it's also the bare minimum you should accept from an ID theft protection service.
If you use IDnotify, your identity will be monitored, but you may not get as much out of it as you would with other services. Since the offerings are so basic, we're surprised at the price tag.
A few years ago, when we first reviewed ID theft protection services, IDnotify was reasonably priced. The competitors have since caught up. IDnotify is now behind regarding features and is priced higher than it should be for what it offers.
Credit monitoring
In the credit monitoring dashboard, you’ll see notifications about anything you may need to handle. Underneath are your credit scores from Experian, Equifax, and TransUnion. There are helpful facts on the sidebar where you can find answers to your questions.
If you click the “Report Ready” button on the right side, you’ll navigate to a page where you can order your report. We found it costs extra though, which is upsetting considering we’d already paid for the service.
Credit reports and credit scores
Good credit can save you money, whether you’re looking to buy a new car or finance a vacation on credit cards. Your credit score can affect your interest rates, determine your ability to get new loans and be the deciding factor in landing that perfect apartment.
Keeping an eye on your credit will let you know if there’s a negative report or an opened account in your name, as well as other issues that can arise. You’ll also be alerted to any fraudulent attempts to use your credit.
Catching a delinquent account or a missed payment sooner rather than later will keep you in good standing. When credit issues are caught and corrected quickly, they won’t have time to impact your score.
Alerts
Each individual section of your dashboard will have alerts based on what that particular service offers. Below is the home screen of the dashboard with alerts for a few different services. When we checked them out, there wasn’t any suspicious activity in our portal.
You can opt into different alerts all across the site, which makes it customizable. For example, we asked IDnotify to monitor our SSN, which alerts us if our SSN is associated with another name, address, or alias.
Identity restoration services
IDnotify isn't as forthcoming about its restoration services as its competitors. Within your portal, there are tabs for full-service identity restoration, identity theft insurance, and lost wallet protection. In most cases, you'll be told to contact the support line as soon as possible.
When you contact the support line, there's a recorded voice informing you that you may not be a victim of identity theft. After you navigate the limited but frustrating automatic recording, you'll wait for a live agent.
We tried this and hung up after 20 minutes of being on hold. Not the best option.
Does IDnotify keep your data safe?
If IDnotify is going to share your information, it states in the privacy policy that you’ll be notified first. So all you need is a cookie or ad blocker to filter out the pixel tags and you’re safe.
To summarize, IDnotify collects the following information using these tools:
- Device information: IDnotify collects data about your devices, web browser, operating systems, preferences, settings, IP address, and geolocation. This info is used to verify identities, track your movements on the site, and gather demographic information.
- Server logs: IDnotify uses logs to record your device info and how you interact with its site. These logs also help IDnotify's tech support to help you if you encounter a problem with the site.
- Cookies: IDnotify uses persistent and session cookies to recognize your device and store information about your account and site preferences. It also uses cookies to track analytics data.
- Pixel tags: Also known as web beacons or just pixels, these collect info about your activity over time and across different websites. IDnotify uses pixels to track what you do on its site, what links you click, and which pages you view. This data helps companies like IDnotify customize content, services, and products as well as prevent fraud.
- Software Development Kits (SDKs): IDnotify uses these to collect cellphone device information and geolocation. These also track your online movements and interactions and are used to verify your identity.
IDnotify compatibility
There's an IDnotify app in the Google Play Store. It has 76 reviews with an average 2.1-star rating. Not the kind of app you’d want to download. Most reviews say it simply doesn’t work and you can't even sign in. The iOS app has a worse rating, at 1.2 stars.
IDnotify customer support
We didn’t need to contact customer support, but we did check it out. The support tab in the dashboard is for identity remediation or wallet services, not for your IDnotify account.
If you need support with IDnotify itself, you can email or call the customer service phone number at (888) 883-1852.
It’s odd that there aren't any online guides or forums. Chatbots and FAQs are usually standard support options. Sometimes, it’s easier to follow instructions when you can read through them.
When we called support, we spent a while trying to get through the automated system before spending 20 minutes on hold without ever actually talking to someone. The customer service number is available 24/7/365, but it might take you a long time to get through to an agent.
Top alternatives
IDnotify may be too bare bones if you're seeking comprehensive identity protection or even a full cybersecurity suite. We've compiled the following alternatives for you to consider if that's the case:
| Service | ![]() OmniWatch |
![]() Aura |
![]() LifeLock |
| Best for | Best for scam protection | Best overall identity theft protection | Best for online identity monitoring |
| Price | Starts at $7.99/mo | Starts at $9.00/mo | Starts at $10.42/mo |
| # of people covered | 1 - 2 adults | 1 - 5 adults, unlimited children | 1 - 2 adults, up to 10 children |
| Types of identity monitoring | SSN, identity, dark web | Identity and SSN, account breach, home and auto title, criminal and court records | Identity and SSN, dark web, phone takeover, home title, social media |
| ID theft insurance | Up to $2 million | Up to $1 million per adult | Up to $1.05 million through $3 million, depending on plan |
| Credit monitoring | |||
| Identity restoration services | Yes, including U.S.-based scam resolution specialists and 24/7 dedicated identity restoration agents | Yes, including white glove fraud resolution, a custom recovery plan, and 24/7 access to U.S.-based fraud resolution specialists | Yes, including access to U.S.-based personal restoration specialists |
| Details | Get OmniWatch | Get Aura | Get LifeLock |
Bottom line: Is IDnotify good?
IDnotify is good at delivering on its promises, but we don't feel it makes many. It’s also good at giving you a picture of your online presence and financial activity. We'll also give IDnotify credit for a pretty tight privacy policy.
We wished it outlined alerts and items in a clearer, more concise way. For the price tag, we should be able to understand what we’re looking at in every section.
It can also be expensive for one person. Additional charges for family and child protection, as well as credit reports, can add up quickly. The very least it could do would be to include the credit reports in the service you’ve already purchased.
Overall, if this is a service you’re specifically seeking out, IDnotify could be a good choice. We suggest shopping around and looking at paid services.
There are lots of other identity theft protection services that keep your private information safe and also provide recovery assistance. In the end, it’s up to you what service works best for your needs.
IDnotify FAQs
Is IDnotify worth it?
IDnotify could be worth it if you want basic identity monitoring, credit monitoring, and identity theft insurance, but we believe it's too expensive for what it offers.
How do I contact IDnotify’s customer service?
You can call the customer service number at (888) 883-1852 or send an email.
Does IDnotify have a free trial?
No, we didn't find any opportunity to trial IDnotify for free in any of our research, and there was no offer on the site.
How do I cancel IDnotify?
Canceling IDnotify is easy. Once you’re logged in, you can navigate to your account, scroll to the bottom, and hit the Cancel Account button.


