ID Resolve Review 2024: An Identity Theft Protection Service That Falls Short

ID Resolve is an identity protection service that does some things right, but we had a major issue trying to get our credit monitoring active. The other features offered, like email and identity monitoring, worked well for us. Since credit monitoring is a huge part of identity theft protection services, the inability to access that feature takes it out of the running for the best identity protection services.

You may have a different experience. If the features and functionality listed below meet all of your requirements, ID Resolve could work for you. If they don’t, we’ve given you great ID theft protection alternatives and some helpful guides to find the best solution.

ID Resolve pros and cons

Review at a glance

Price	$13.25-$24.92/mo
Number of people covered	Up to 2 people
Types of identity monitoring	SSN, credit, financial accounts, medical accounts, device fraud
Identity theft insurance	Up to $1 million
Credit monitoring	Yes
Credit reports	Yes
Credit score	Yes
Identity restoration services	Yes
24/7 support	Yes
Extras	Device protection, email health check, scam detector
Details	Get ID Resolve

Our experience with ID Resolve

We have reviewed a lot of identity theft protection products, and this one threw us at the start. Normally there’s a grace period where the service collects data about you from around the internet, but ID Resolve actually wouldn’t even let us activate our account for the first 48 hours. That was definitely a different experience. Once we were in our account, we were cable to set up the other features with the exception of the device protection. It kept giving us errors.

Otherwise, all of the other features we tried worked quite well. The email scanners picked up a variety of issues with our email address. The identity monitoring features within that dashboard were easy to use. We played around with everything, but the ScamAssist® was one of the features that impressed us the most. It allowed us to choose the category of the potential scam, asked us a few questions, and then encouraged us to contact support to check if we were experiencing an issue.

There was a decent amount of setup to do by entering all our personal information, like our mother's maiden name, social media accounts, and gamer handles. We appreciated those additional features within the identity monitoring dashboard.

The credit monitoring required additional setup and offered us a report and a view of our credit score plus an explanation of our score. We didn't see anywhere prominently displayed how often the credit monitoring is updated, but the report was ready for us. The credit monitoring feature was pretty hands off since there isn't much to do once you activate it.

ID Resolve mentions that you can sign up for a family plan by switching within your account, but we looked through everything and couldn't find the option. ID Resolve does say that the ID theft insurance could possibly cover a spouse and dependent children up to age 26, even if they don't live in the household. It also says there are instances where it won't cover other family members as well. Overall, we were left confused.

ID Resolve is a solid monitoring service, but we found it lacked additional features. The family policy is confusing, and the extra features don't always work. We also think this service is a little expensive for what you get. It's not a bad service, but it's not our first choice either.

Who's it best for

• We think this service would work well for someone concerned with prevention and monitoring for themselves and their household. Since there aren't a ton of extras, it's more of a set-and-forget type of service.
  

ID Resolve isn't the most robust service. If you're more concerned with monitoring yourself and your family, this could be a good option for you. If you want a service with a lot of extra features, including data broker removal, security tools like a VPN, and more identity theft insurance, you may want to find another provider.

Features

ID Resolve offers standard features like credit and financial account monitoring as well as fraud alerts. It also has some unique features like an email health checker and scam assist. It even offers cash advances if you suffer an identity theft while abroad and find yourself locked out of your credit or debit cards.

What does it protect against?

ID Resolve 360 helps you prevent identity theft and provides you with resources to check for scams. We were impressed with the ScamAssist® feature, where you get personalized assistance in identifying a variety of scams on your phone, texts, social media accounts, email, and more. We’re constantly helping our older relatives increase their scam awareness, and this would be an amazing resource where they could check every time they’re concerned they may be getting scammed.

All the areas ID Resolves protects:

• Social Security number
• Addresses
• Email addresses
• Phone numbers
• Financial accounts
• Frequent flyer cards
• Social media accounts

Credit monitoring

The credit monitoring feature is supposed to watch anything related to your Social Security number. That means if there are any data breaches and your Social Security number is up for sale on the dark web, monitoring services can alert you right away. ID Resolve is supposed to provide alerts by having you enter your information and then verify your SSN. Since we were unable to get this feature to work for us, we can only relay the information provided on ID Resolve’s website.

Credit reports and credit scores

Identity theft protection services monitor monthly credit reports from the three major credit bureaus — Equifax, Experian, and TransUnion — to provide you with up-to-date credit reporting.

Your credit score is used to determine if you can get a loan for new things like a car or a home, but it also determines how much you pay for those items. A lower credit score means you’ll be paying higher interest rates for purchases. It could also stop you from being able to purchase a home or rent an apartment. Keeping an eye on your credit will help you understand your buying potential and if you’ll be accepted or rejected for that purchase. In tandem, credit bureau monitoring can help you prevent identity theft.

Identity monitoring

ID Resolve’s identity monitoring dashboard covers a variety of different accounts and services. The categories include Essentials, Financial Well-Being, Identity, Cards and Documents, and Insurance Documents. Within these categories, you have everything from medical insurance monitoring to scanning your IP address for fraud. If ID Resolve does come across something of concern, its alerts center will let you know when it happened and where.

Identity restoration services

If you do become the victim of identity theft, ID Resolve says it will work with you and other agencies to make sure your name is restored. While there’s no dedicated section in the dashboard for these services, you can reach out to customer support for assistance. We suggest going to the help section and calling the number listed to make sure you’re getting the fastest service possible.

Bonus features

ID Resolve offers device protection and ScamAssist®, a scam checker that allows you to submit potential scams for review. This is a great tool, especially if you're always receiving strange emails, texts, and calls. We couldn't get the device protection to download, but it is offered for both PC and Mac, so you can test that out.

Prices and subscriptions

ID Resolve offers two different protection options (Individual or Individual + Spouse) at two different levels (ID Resolve and ID Resolve 360). So, there are technically four plans you could purchase. Each plan offers a different price point that’s reasonable, with ID Resolve 360 for Individual + Spouse maxing out at $22.42/mo.

The extra features you get with ID Resolve 360, including an email health checker and opt-out services for pre-approvals, aren’t something you see with every ID protection service. The email health checker lets you know if your email address was compromised in a recent data breach. It’s because of these unique extras that we would choose this plan if ID Resolve were the service we were using. It’s definitely worth the few dollars extra for those useful additions.

ID Resolve plans comparison

Plan	ID Resolve Individual	ID Resolve Individual + Spouse
Who’s covered	1 adult	2 adults
Identity theft insurance	Up to $1 million	Up to $1 million
Credit monitoring
Financial activity alerts
Credit reports	Yes — Equifax, Experian, TransUnion	Yes — Equifax, Experian, TransUnion
Vantage
Credit lock
Identity restoration services
Dark web alerts
Social media account alerts
Social Security number monitoring
Home title monitoring
USPS address change alerts

Does it keep your data safe?

ID Resolve’s privacy policy was standard and in accessible language. We didn’t see any mention of ID Resolve sharing our personally identifiable information with third parties for the purposes of marketing or “advancing interests,” which is something you may see in some privacy policies. Overall, this is a solid privacy policy.

ID Resolve does use two-factor authentication (2FA) for adding and deleting data, as well as for the initial login and a few other features. We found it easy to use but would have preferred the 2FA every time we logged in, considering how much private data is contained within our dashboard.

Compatibility

ID Resolve worked on our Mac and PC, but we didn’t see an app in the Apple Store or Google Play store. This is a little disappointing. While we were able to log in via our Safari browser on our iPhone, functionality is always a little better through a secured app.

Customer support

We did need to reach out to customer support because we weren’t able to set up the credit monitoring feature. We decided to call and found the menu didn’t actually cover our issue. We had to press a lot of options to get through to the hold line.

After several minutes, we were given the same message that every call center gives — that ID Resolve was experiencing high call volumes. After 7 minutes on hold, we were sent to a live agent who then placed us back on hold to check our account. The support guide tried resetting our ability to sign up for credit monitoring, but it didn’t work. He then told us maybe we should try hardwiring our computer into our router, which wasn’t really doable on a MacBook without specialized cables and converters. Overall, we found phone support to be completely unhelpful.

Top alternatives

FAQs

Bottom line: Is ID Resolve a good identity theft protection service?

The features on ID Resolve that did work were very effective, but we found it impossible to sign up for credit monitoring, and the customer service team was not helpful. Overall, we would recommend that if you want to try this product for yourself, you could sign up for a month. If you don’t think you want the hassle but do want credit monitoring, try a different product. You can browse the best identity theft protection services to find one that fits your needs.

Whatever you decide, ID theft protection is worth it. Up to $1 million in identity theft reimbursement is the real deal. Like car insurance, it’s the kind of product that when you need it, you really need it.