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Lots of restoration services for various ID theft scenarios
360 plan includes phishing, ransomware, and keylogging protection
All About Cookies is an independent, advertising-supported website. Some of the offers that appear on this site are from third-party advertisers from which All About Cookies receives compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear).
All About Cookies does not include all financial or credit offers that might be available to consumers nor do we include all companies or all available products. Information is accurate as of the publishing date and has not been provided or endorsed by the advertiser.
The All About Cookies editorial team strives to provide accurate, in-depth information and reviews to help you, our reader, make online privacy decisions with confidence. Here's what you can expect from us:
ID Resolve provides comprehensive identity restoration services but falls short when it comes to proactive protection. The Basic plan doesn't offer any identity or credit monitoring while ID Resolve 360 only includes one-bureau credit scores and monitoring.
But if you're a victim of identity theft, ID Resolve will have your back. Along with U.S.-based resolution experts, you'll receive lost wallet protection, credit freeze assistance, up to $500 in emergency cash, and much more.
Learn more about our experience testing ID Resolve and how it stands up to the best identity theft protection.
| Price | Starts at $13.25/mo |
| Number of people covered | 1-2 adults |
| Types of identity monitoring | SSN, credit, financial accounts, medical accounts, device fraud |
| Identity theft insurance | Up to $1 million |
| Credit monitoring | Yes |
| Credit reports | Yes |
| Credit score | Yes |
| Identity restoration services | Yes |
| 24/7 support | Yes |
| Extras | Device protection, email health check, scam detector |
| Details | Get ID Resolve |
Our team has conducted hands-on testing on 10+ identity theft protection services using a consistent process. We sign up several days before formal testing begins, giving each service time to populate our dashboard with real monitoring data.
Then, we evaluate each product across six areas:
We retest all identity theft protection services at least once a year. To learn more about how we test, read our full identity theft protection testing methodology here.
ID Resolve earned a 4.0 star rating because it's best as a recovery service with monitoring features bolted on, rather than a comprehensive identity protection service. U.S.-based resolution experts, lost wallet assistance, credit freeze support, emergency cash advances, and even emergency travel arrangements make it one of the more comprehensive recovery packages available.
But it fell short in the value category because it's pricier than most competitors at entry level, with no free trial or money-back guarantee to soften the commitment. We also experienced a mandatory 48-hour waiting period before account activation, which is an unusual and unexplained hurdle.
| Decision factor | Weight | Verdict |
| Our experience | 20% | 4.0 |
| Value | 25% | 3.3 |
| Features | 45% | 4.17 |
| Customer service | 10% | 5.0 |
Real-time credit and dark web monitoring, alerts, and tools
Scam insurance and ransomware protection up to $50,000 each
24/7 access to identity restoration experts
We’ve reviewed many identity theft protection products, and this one confused us during setup. Normally there’s a grace period where the service collects data about you from around the internet, but ID Resolve wouldn’t even let us activate our account for the first 48 hours.
Once we could activate our account, we entered items to be monitored and activated our credit services. You can also submit your email address to learn if it has been exposed in a data breach or reach out for resolution assistance.
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We were impressed with the ScamAssist feature, where you get personalized assistance in identifying a variety of scams on your phone, texts, social media accounts, email, and more.
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We’re constantly helping our older relatives increase their scam awareness, and this would be an amazing resource wwhere they could check whenever they’re concerned they may be getting scammed.
ID Resolve ranges from $13.25-$24.92/mo. There are two different protection options (Individual or Individual + Spouse) at two tiers (ID Resolve and ID Resolve 360).
You can also choose to pay annually or monthly, but there are no savings on the long-term subscriptions. The table below breaks down the pricing for each ID Resolve plan.
| Plan | Individual | Individual + Spouse |
| ID Resolve | $13.25/mo | $22.42/mo |
| ID Resolve 360 | $14.92/mo | $24.92/mo |
However, we found that ID Resolve has a more expensive starting price than its competitors. See how ID Resolve's starting plan compares to other identity theft protection programs:
The basic ID Resolve plan almost exclusively provides identity restoration services. This includes U.S.-based resolution experts, ongoing dispute follow-up, lost wallet assistance, and more.
ID Resolve 360 can monitor your identity, financial accounts, insurance documents, and other items. You'll also receive up to $1 million in identity theft insurance and unique features like the Email Health Checker, which lets you know if your email address was compromised in a recent data breach.
Because of the additional monitoring, we would choose ID Resolve 360. It’s definitely worth the few dollars extra for those useful additions.
| Plan | ID Resolve | ID Resolve 360 |
| SSN monitoring | ||
| Financial account monitoring | ||
| Credit monitoring | ||
| Credit reports | Yes — Equifax only | |
| Credit score | Yes — VantageScore | |
| Credit lock | ||
| Identity theft insurance | Up to $1 million | |
| Identity restoration services | ||
| Learn more | View plan | View plan |
We couldn’t find any information on refunds or trials for ID Resolve, so you may want to try a monthly subscription before committing to a full year.
ID Resolve is largely focused on identity restoration services, while ID Resolve 360 offers standard features like credit and financial account monitoring as well as fraud alerts.
It also has some unique features like the Email Health Checker and ScamAssist. It even offers cash advances if you suffer identity theft while abroad and find yourself locked out of your credit or debit cards.
ID Resolve’s identity monitoring dashboard covers a variety of different accounts and services. The categories include Essentials, Financial Well-Being, Identity, Cards and Documents, and Insurance Documents.
Within these categories, you have everything from medical insurance monitoring to scanning your IP address for fraud. If ID Resolve comes across something concerning, its alerts center will let you know when it happened and where.
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ID Resolve provides alerts by having you enter your information and then verify your SSN. Once we entered this information, our credit score and report became available.
ID Resolve provides your Equifax credit score and credit report, but there's no clarity on how frequently either of these was updated.
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Your credit score can affect whether you qualify for a loan for new things like a car or a home, but it also determines how much you pay for those items. A lower credit score means you’ll be paying higher interest rates for purchases. It could also stop you from being able to purchase a home or rent an apartment.
Keeping an eye on your credit will help you understand your buying potential and if you’ll be accepted or rejected for that purchase. In tandem, credit bureau monitoring can help you prevent identity theft.
If you do become the victim of identity theft, ID Resolve says it will work with you and other agencies to make sure your name is restored.
On the dashboard, you can select the Resolution Services section for links to its 24/7 resolution center and a list of all the protection ID Resolve can provide:
ID Resolve offers device protection and ScamAssist, which allows you to submit potential scams for review. This is a great tool, especially if you're always receiving strange emails, texts, and calls.
ID Resolve 360 also includes a device protection suite including DataScrambler for anti-keylogging, PhishBlock for anti-phishing, and RansomStop protection. These features largely work in the background to keep you protected.
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ID Resolve’s privacy policy was standard and written in accessible language. We didn’t see any mention of ID Resolve sharing our personally identifiable information with third parties for the purposes of marketing or “advancing interests,” which is something you may see in some privacy policies.
ID Resolve also repeatedly mentions that it will not sell your data to third parties. Overall, we feel good about this privacy policy.
ID Resolve does use two-factor authentication (2FA) for adding and deleting data, as well as for the initial login and a few other features. We found it easy to use but would have preferred the 2FA every time we logged in, considering how much private data is contained within our dashboard.
| Compatibility | |
| Android | |
| iOS | |
| Desktop apps | |
| Browser extensions |
We could access ID Resolve's web portal on our Mac and PC, but we didn’t see an app in the Apple App Store or Google Play Store. This is a little disappointing.
While we could log in via our Safari browser on our iPhone, functionality is always a little better through a secured app.
| Support type | ID Resolve |
| Email or live chat | |
| Phone | Yes — 1-877-625-2442 |
| Online guides or forums |
We reached out to customer support because we weren’t able to set up the credit monitoring feature. We decided to call and found the menu didn’t actually cover our issue. We had to press a lot of options to get through to the hold line.
After several minutes, we were given the same message that every call center gives — that ID Resolve was experiencing high call volumes. After seven minutes on hold, we were sent to a live agent who then placed us back on hold to check our account.
The support agent tried resetting our ability to sign up for credit monitoring, but it didn’t work. He then told us maybe we should try hardwiring our computer into our router, which wasn’t really doable on a MacBook without specialized cables and converters. We found phone support to be completely unhelpful.
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ID Resolve provides comprehensive resolution services, but there aren't features to monitor USPS address changes, home titles, investment accounts, and other niche categories. That's where our recommended alternatives shine:
| Service |  OmniWatch |
 Aura |
 LifeLock |
| Best for | Best for scam protection | Best overall identity theft protection | Best for online identity monitoring |
| Price | Starts at $7.99/mo | Starts at $9.00/mo | Starts at $10.42/mo |
| # of people covered | 1 - 2 adults | 1 - 5 adults, unlimited children | 1 - 2 adults, up to 10 children |
| Types of identity monitoring | SSN, identity, dark web | Identity and SSN, account breach, home and auto title, criminal and court records | Identity and SSN, dark web, phone takeover, home title, social media |
| ID theft insurance | Up to $2 million | Up to $1 million per adult | Up to $1.05 million through $3 million, depending on plan |
| Credit monitoring | |||
| Identity restoration services | Yes, including U.S.-based scam resolution specialists and 24/7 dedicated identity restoration agents | Yes, including white glove fraud resolution, a custom recovery plan, and 24/7 access to U.S.-based fraud resolution specialists | Yes, including access to U.S.-based personal restoration specialists |
| Details | Get OmniWatch | Get Aura | Get LifeLock |
ID Resolve is best for victims of identity theft but it's not the best for proactive monitoring. Its features are effective but limited if you want more than basic identity and credit monitoring, even with the 360 plan.
If you want to try this product for yourself, we'd recommend signing up for a month. If you don’t want the hassle but do want more monitoring, try a different product. You can browse the best identity theft protection services to find one that fits your needs.
ID Resolve is a useful service with a few hiccups. We didn’t love that we couldn’t access the service immediately and had to wait 48 hours to log in. We also really disliked the customer service options.
Our choices consisted of waiting for an email or spending time navigating an automated menu and then being kept on hold. Other than that, we found the service to be useful and included interesting features like monitoring our gamer tags.
We didn't find a free trial available for ID Resolve, so we suggest only subscribing for a month to see if this service works for your needs.
Identity theft protection is always worth it. The internet has made it easier than ever for criminals to inflict a variety of identity theft scams, so why not use the same technology to protect yourself?
Follow best practices to safeguard your identity and prevent identity theft.
Lots of restoration services for various ID theft scenarios
360 plan includes phishing, ransomware, and keylogging protection
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