Gpass Review 2024: Is This Password Manager Really Built for Google Users?

Although Gpass is designed for Google users, we found that most other password managers we've tested on Chrome worked better. For one, Gpass's Chrome extension is nonexistent and its Windows download didn't open at all, so we could only test with the web vault. 

Even from the web vault, we struggled with Gpass's hyper-specific import rules, broken two-factor authentication options, and lacking customer support.

Overall, Gpass left a lot to be desired in terms of usability and privacy. Let's dive into our experience testing and evaluating Gpass, as well as recommendations for the best password managers to use instead.

At a glance

Price	$1.67/mo (billed annually)
Free version	No
Number of users	1
Compatibility	Windows, macOS, iOS
Browser extensions	N/A
Password sharing	Yes
Encryption	AES-256
Password generator	Yes
Password strength report	No
Autofill	No
Digital legacy	No
Cloud storage	No
Learn more	Get Gpass

We last tested Gpass on November 18, 2024.

Our experience

Testing Gpass proved to be frustrating. We signed up on the Gpass website and it immediately took us to our vault. There was no tutorial and no clear way to import passwords. 

After searching the help center, we found a guide on how to import passwords. We attempted to upload our test CSV but Gpass flagged the file, indicating it was invalid. 

We went back to the import guide to view the sample CSV, but the page no longer existed (a common pattern we found testing this service). Even though we tried to follow the instructions, our CSV was still flagged as invalid. It would be helpful if Gpass offered multiple import methods or allowed for some more flexibility with its CSV imports.  

The only way we could use Gpass was with the web vault. From the apps page, we selected the Add to Chrome button and were led to an error page. Without the Chrome extension, there was no autofill feature for us to test. 

We also downloaded the Windows app from the apps page but it never opened on our laptop. The Android app page also let to a dead end.  

Gpass proved to be extremely disappointing, as its appeal is that you can manage it with your Google account. Yet we couldn't get Gpass to work on any of our Google devices. You'd be better off downloading the Chrome extension for one of our alternatives. 

How much does Gpass cost?

Gpass only offers one plan for $1.67/mo (billed annually). There are no monthly or multi-year plans available. There’s no special first-year discount either, so you don't have to worry about your price rising the next year.

Here’s what you get with a Gpass plan.

Plan	Gpass
Price	$1.67/mo (billed annually)
Number of users	1
Password vault
Autofill
Password generator
Two-factor authentication
Data breach alerts
Digital legacy
Details	View Plan

On the surface, Gpass is an affordable password manager. However, it’s missing some key features that competitors offer for similar pricing.

For example, a one-year plan with NordPass Premium costs $1.69/mo (billed annually). But it has features like password strength reports, data breach scans, and digital legacy, so it may be worth it to pay a little extra to gain these features.

Gpass features

What's most surprising about Gpass is the features it doesn't include. Let's take a look at what Gpass has and what is missing.

Importing and exporting passwords

With Gpass, you can import and export passwords. However, our testing found the import option to be extremely finnicky. 

For one, the only way to import is with a CSV. Although most other password managers will allow you to export a CSV file, its fields need to match Gpass's requirements exactly. Otherwise, Gpass will reject the file. 

To find the import and export options, select the drop-down menu next to your email address in the main dashboard. Select Account Settings > Export/Import.

Password sharing

Gpass is connected to your Google account, which makes it easy to access the password vault with multiple devices. Simply log in to your Google account and you'll have access. There doesn't appear to be any limit on how many devices you can connect to Gpass.

However, since Gpass is connected to your Google account, it's not possible to set up family members in the account. There's no family plans either. 

Instead, you can only use the one-time share feature to generate a link to send to people. The link will share the login credentils for 24 hours.

Alternatively, you can email people the login details. But when we tried this, there was no confirmation that an email was sent and we never received in our inbox.

Password generator

The password generator can make it quick and easy to create unique and strong passwords. You can choose the number of characters you want and whether to include numbers or characters. Then it will generate a new password for you.

Compared to other password managers we've tested, Gpass's options for customization are limited. Usually, there are also options to select uppercase or lowercase letters and even create passphrases. Gpass didn't offer any of these.  

Autofill

On the apps page, Gpass advertises an extension that can autofill your web logins. Unfortunately, the extension doesn't exist in the Chrome Web Store and there are no other extensions available. 

Gpass does have a lot of options for records you can store in your vault. But according to the phrasing on the app page, you would only be able to autofill web logins. 

Password strength report

Gpass doesn't have a password strength report or dashboard. This feature analyzes your passwords to find repeat or weak ones. It's also used to monitor data breaches of your login details. 

Other password managers, like NordPass or Roboform, have this feature.

Digital legacy

A digital legacy lets a designated individual gain access to your password manager. They may want access for emergencies, in the event of death, or if you accidentally lock yourself out. 

It's an important feature, but Gpass doesn't have it. Usually when password managers don't have this feature, we recommend sharing a recovery key with your loved ones. But we looked all over the vault and we couldn't even find a recovery key to save. 

Gpass privacy policy

The Gpass privacy policy isn't very reassuring when it comes to storing your browsing data. According to the privacy policy, "When you use SplashData services, our servers automatically record information that your browser sends whenever you visit a website."

This means SplashData (the company behind Gpass) may store information such as your web request, the date and time of the request, IP address, browser type, browser language, and cookies. Even if it’s keeping your personal data safe, it's also keeping track of how you're using the internet. Your privacy may be at risk if you use Gpass.

Gpass third-party audits

Gpass is vague about its third-party audits. On the security page, we found a section titled "Security audits," which states, "We engage with well-regarded 'white hats' and independent services to audit our code base and work with us to resolve potential issues."

But who are thsee well-regarded white hats? How often is the code base audited? What potential issues have been found and were those resolved? Gpass's declaration only led to more questions on our end. 

A third-party audit independently verifies that a company is following its data security protocols. This means that we're unable to confirm if Gpass actually keeps your data safe.

Since Gpass is owned by SplashData, we did an audit search for that company, too. We couldn't find any third-party audits for SplashData either.

Is Gpass safe to use?

In terms of hacking or other data breaches, we couldn't find any records of any security incidents with Gpass.

Two-factor authentication

You can secure your Gpass account with two-factor authentication (2FA). Just head to the  Account Settings page and click on Security. 

You have three options to set up 2FA: Text message, phone call, or Google Authenticator app. (No surprise, but you can't use other authenticator apps for a Google-based product.) 

We tried to set up text message authentication and entered our phone number. Gpass gave us an incomplete pop-up but stated that, "Your account is suspended." We're not sure what would've triggered that message but our account was intact once we closed out the 2FA window. 

There are no passwordless login options like magic links or biometrics.

Gpass compatibility

Technically, Gpass can work on any device as long as you can connect to your Google account. There are also apps and a Chrome extension, but our experience proves that it doesn't always exist as advertised.

Here’s what Gpass says it works with and we specify what our testing proved in parentheses:

• macOS
• iOS
• Windows (app doesn't work)
• Android (app doesn't exist)
• Chrome (extension doesn't exist)

Gpass customer service

Gpass has a chat feature available. It's not a chatbot, which means you'll talk with a real human. However, the response time can be slow. It warned us that it may be a few hours before we would receive a response.

The other option is to use the Help Center filled with tutorials and guides. It does cover some basic information, but it wasn't extensive enough. We were looking for information on how to share passwords, and the Help Center came up with nothing relevant.

Overall, the customer service leaves a lot to be desired. If you have any questions, you don't get a quick response, and the Help Center is limited.

Top alternatives

We can't recommend Gpass, but luckily several other password managers meet our high security, privacy, and usability standards. All of these have been tested, and none of our recommendations have any data breaches to date.

Gpass FAQs

Bottom line: Is Gpass good?

Gpass doesn't quite live up to its promise of "easily managing your logins and other sensitive records." We experienced many errors, like being unable to share passwords via email and struggling to import our passwords. We also had issues with Gpass apps and extensions not being available for download.

While Gpass has a simple interface, it's not functional enough to use. Gpass also lacks core features like digital legacies and password strength reports.

Overall, you may find another password manager, like our recommended alternatives, more suitable. The best-in-class password managers should safely store your passwords and personal data, help you create strong passwords, and be easy to use.