RoboForm Review 2023: Affordable but Basic

RoboForm was released in 2000, making it one of the oldest password managers. But has it kept up with the times?
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On RoboForm's website

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It's hard to keep track of all your passwords, especially for online accounts you may only use every once in a while. That's where password managers come in to save the day. Password managers secure your login info and help you create unique passwords.

RoboForm password manager has all the standard features you expect from a password manager, like autofill and strong encryption, and it has one of the most affordable prices we've seen for a password manager. We also liked the Identity feature, which lets you save personal data like addresses and credit cards to enter in online forms. But there are some potential deal breakers, such as its slow customer support, which we will go over in this review.

In this article
RoboForm review at a glance
RoboForm features
Our RoboForm experience
RoboForm privacy policy
Is RoboForm safe to use?
RoboForm customer service
RoboForm compatibility
How much does RoboForm cost?
RoboForm FAQs
Bottom line: Is RoboForm good?

RoboForm review at a glance

Price Starts at $1.99/mo
Free version Yes
Browser extensions Chrome, Edge, Firefox, Opera, Safari
Password sharing Yes — Unlimited devices
Encryption AES-256 encryption
Two-factor authentication Yes
Password generator Yes
Form filler Yes
Digital legacy Yes (paid plans only)

*Data as of 03/20/2023.

RoboForm pros and cons

  • Affordable plans
  • No history of data leaks or being hacked
  • Identity feature saves all your personal information
  • Customer service can be slow
  • Confusing advertising
  • Free plan lacks key features

RoboForm features

RoboForm has all the essential features you need in a password manager. It can create strong passwords, store them securely, autofill forms, and help you stay organized with its folders. There are also other useful features, including emergency access, Identities to store all of your personal information, and a bookmark organizer.

RoboForm is also fairly easy to use with a simple interface and a walkthrough to help you import your passwords when you open an account.

Password sharing

Password sharing is an easy process. You only need the recipient's email address to securely share logins. However, the recipient will need a paid RoboForm plan to receive it. Depending on your plan, you can share individual links or folders.

There's also an option to customize viewing permissions. You can choose between login only (can't see password but can use it), read and write (can view and edit), and full control (admin rights).

Roboform password sharing feature via creating a shared folder.

Two-factor authentication

RoboForm offers two-factor authentication (2FA) for all users. Passwordless authentication works by providing another barrier for potential hackers to get through. Besides using the master password, 2FA requires a second verification method of your identity.

To enable 2FA, you'll need to use either your email address, phone number, or a third-party authenticator app, like Google Authenticator. Once turned on, you'll receive codes to prove your identity. RoboForm also has options for biometric authentication, such as Face ID for iPhone and Intelligent Scan for Android. You can also enable one-time passwords, which will be sent via email or SMS, to enter your account.

Roboform two-factor authentication options via email, SMS, or Google authenticator.

Password generator

RoboForm has a top-notch password generator. You can customize the settings to create passwords of a certain character length or add and exclude numbers, capital letters, lowercase letters, and special characters.

There are a few ways to access the password generator. You can use the RoboForm website or find it in the app under Tools. RoboForm can also suggest passwords while you're signing up for an account. A RoboForm logo will appear near the password field and clicking on it will give you the option to generate a password.

Roboform's password generator with customization options.


Autofill is the ultimate convenience feature of password managers. A simple click can enter your login credentials or credit card information in web forms. You'll never need to manually type out this information again with automatic form filling.

But first, you'll need to enter this information in RoboForm. This feature is known as Identity, and you can save personal data like:

  • Addresses
  • Credit cards
  • Banking account information
  • Passport information
  • Car details
  • Driver's license details

Roboform's Identity feature, which stores addresses, credit cards, bank accounts, and more for form filling.

Roboform also has a SafeNotes feature for securely storing important information that may not fit one of the above categories. This could include Wi-Fi router passwords, insurance policy details, phone lock codes, and more.

Password strength report

RoboForm’s Security Center evaluates the quality of your current passwords. Once it's done with its review, it will share password security red flags, such as:

  • Compromised passwords
  • Weak passwords
  • Reused passwords
  • Login credentials stored in more than one RoboForm account

You can also change the settings to exclude specific logins from your password security score.

Roboform's Security Center, which points out compromised, weak, and reused passwords.

Digital legacy

RoboForm's digital legacy feature, known as Emergency Access, is available only for paid plans. It can be used to recover your account or grant access to another individual in the event of a death or incapacitation.

To grant someone emergency access to your account, you'll need to update your privacy settings. All you need to grant emergency access is your trusted emergency contact's email address and the number of days your account must be inactive before access is granted. The range is anywhere from two to 30 days. The recipient will need a RoboForm account to accept your invitation and gain emergency access to your account.

Roboform's invitation to created a new trusted emergency contact.

Our RoboForm experience

We tested RoboForm’s Chrome extension and its Android app. Our first impression was that the interface was clean and easy to use. We also liked how the setup process made it easy to import passwords from other password managers, like Google Password Manager and LastPass, and CSV files.

Roboform's password import options.

Then we tested how well RoboForm worked when signing up for a new account on Reddit. The RoboForm logo appeared next to the password field and selecting it created a unique password.

Roboform autofilling an email and generating a password for a new Reddit account.

During our research, we noticed that RoboForm didn't do a great job of informing us of its features. For example, we didn't think dark web monitoring was included based on the plan comparison on its website. But as it turns out, the Security Center does have a section showing compromised passwords.

There were a couple of other quirks we noticed while testing RoboForm. Its website doesn't advertise a free trial or money-back guarantee, but that's not actually the case. According to its terms of use, you can request a refund within 30 days of purchase. When we installed the Chrome extension, we automatically got a 30-day free trial of the Everywhere plan.

Overall, RoboForm is a great password manager, but it doesn't make it clear what it offers unless you're willing to dive deep into the app or read the fine print.

RoboForm privacy policy

The RoboForm privacy policy is hard to read. It's a block of text that isn't clearly organized.

Roboform's privacy policy.

RoboForm doesn't share a lot about what it does to protect your data beyond storing your data in U.S.-based servers. However, it does share the exact information it collects about you. RoboForm claims it only collects data necessary to operate, and it doesn't send your personal data to other businesses or individuals outside of business operations.

RoboForm third-party audits

RoboForm published a third-party audit of its data security and password storage procedures in May 2023. The assessment was conducted by Secfault Security and covered all aspects of the RoboForm platform over a 36-day testing period.

Is RoboForm safe to use?

RoboForm is fairly safe to use. While RoboForm has never been hacked or involved in a data leak, the privacy policy is confusing, so some people may not feel comfortable using RoboForm without understanding it.

RoboForm customer service

RoboForm offers the following support tools for customers:

  • Help Center
  • Manual
  • 24/7 ticket support for all users (paid users get priority)
  • Live chat available Monday to Friday from 9 a.m. to 5 p.m. EST (for paid users only)
  • Phone support available Monday to Friday from 9 a.m. to 5 p.m. EST (for paid users only)

We couldn't find the live chat in the Android app or Chrome extension. It was only available on RoboForm's support center. To use it, we had to enter our name and email address. We got a speedy response, and the representative was helpful.

Roboform's live chat support feature.

We also tried out the ticket support. It was a throwback to the 1990s with its outdated user interface.

Roboform's ticket submission form for customer support.

While it's a 24/7 service, it took about 11 hours to get a response. We received an email, but we couldn't directly respond to it. We had to log back in to the RoboForm support center to message back. While the response was helpful and even included a link for further information, it wasn't fast and it was a poor user experience.

Overall, the live chat is a nice feature, but if you need support outside of business hours it will take a long time. In addition, RoboForm doesn't have email support.

RoboForm compatibility

Roboform is a great choice if device compatibility is an essential feature for you. It works with all major operating systems and web browsers, including:

  • Windows
  • macOS
  • iOS
  • Android
  • Linux
  • Google Chrome
  • Microsoft Edge
  • Firefox
  • Opera
  • Safari

How much does RoboForm cost?

RoboForm has a free plan with limited features available. If you are looking for additional features like syncing across devices or digital legacy, then you'll need to upgrade to the Premium plan. For multiple users, you should consider the Family Plan.

RoboForm plan comparison

Plan RoboForm Free RoboForm Premium RoboForm Family Plan
Price Free $1.99/mo $3.98/mo
Number of users 1 1 5
Password vault
Password generator
Password audit
Data breach alerts
Digital legacy
Cloud backup
Secure shared folder
Web access
Priority 24/7 support
Details Learn More Learn More Learn More

Prices as of 09/14/2023.

Roboform has one of the more affordable annual subscription plans available. But the free plan leaves a lot to be desired in comparison to other password managers. For example, both NordPass and Dashlane have syncing across all devices included in their free plans.

While not clearly advertised, RoboForm will issue a refund within 30 days of purchase if you meet certain conditions listed in its terms of use.

RoboForm FAQs


Is RoboForm really free?

RoboForm really is free when you sign up for the free plan. Some of the features included in the free plan include unlimited passwords, 2FA, strong encryption, and a password generator. It can also receive emergency access from designated RoboForm accounts and audit the strength of your passwords.

RoboForm is not free if you want features like syncing across all devices, sharing folders, web access, or granting emergency access to other RoboForm accounts. In this case, you'll need to upgrade to a paid plan.


Is RoboForm safe to use?

RoboForm may be safe to use. While it does have AES-256-bit encryption, RoboForm’s free plan doesn’t allow sharing of folders, only single items. This may be frustrating for family members trying to share a large number of personal accounts, such as bank accounts, insurance, or other logins. The Premium plan ups this to two shared folders, but that may still be too much of a limitation for some.


Has RoboForm had security issues?

RoboForm hasn't had any major security issues. It has never been hacked or suffered any data leaks. While it has a strong history of data protection, users should still take precautions by creating a unique master password for their RoboForm account and enabling 2FA as another layer of security.


Where does RoboForm store data?

RoboForm stores data at a secure U.S.-based facility and is encrypted with AES-256 encryption. Alternatively, you can also choose to store data locally on your device. You can do this by turning off the Sync functionality. However, this will disable features like secure sharing and web access.

Bottom line: Is RoboForm good?

RoboForm has the groundwork for an excellent password manager. The app and browser extension is easy to use, and we had no problems using features like the password generator or autofill.

Overall, RoboForm may be a good choice for people on a budget who are satisfied with RoboForm's long history of never being hacked or experiencing a data leak.

Learn More
On RoboForm's website

However, if you're looking for a different verified secure password manager, then you might want to consider an alternative like 1Password.

Learn More
On RoboForm's website

Author Details
Sara J. Nguyen is a freelance writer specializing in cybersecurity. She aims to help people protect their data while enjoying technology. She has written about online privacy and tech for over 5 years for several organizations. When she's not writing about the latest cybersecurity trends, you can find her on LinkedIn.