RoboForm Review 2024: Affordable, but Basic

RoboForm was released in 2000, making it one of the oldest password managers. But has it kept up with the times?
4.7
Learn More
On RoboForm's website

RoboForm
  • Affordable password manager
  • No history of data leaks or being hacked
  • Free plan lacks key features
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RoboForm password manager has all the standard features you expect from a password manager, like autofill and military-grade encryption, and it has one of the most affordable prices we've seen for a password manager. We also liked the Identity feature, which lets you save personal data like addresses and credit cards to enter in online forms. 

But there are some potential deal breakers, like its slow customer support and confusing website. We'll go over the cost, features, data security, and more in this Roboform review.

4.7
Learn More
On RoboForm's website

RoboForm
  • Affordable password manager
  • No history of data leaks or being hacked
  • Free plan lacks key features

In this article
RoboForm review at a glance
How much does RoboForm cost?
RoboForm features
Our RoboForm experience
RoboForm privacy policy
Is RoboForm safe to use?
RoboForm customer service
RoboForm compatibility
RoboForm alternatives
RoboForm FAQs
Bottom line: Is RoboForm good?

RoboForm review at a glance

Price Starts at $1.99/mo
Free version Yes
Browser extensions Chrome, Firefox, Safari, Edge, Opera
Password sharing Yes — unlimited devices
Encryption AES-256 encryption
Two-factor authentication Yes
Password generator Yes
Form filler Yes
Digital legacy Yes (paid plans only)
Learn more Get Roboform

RoboForm pros and cons

Pros
  • Affordable plans
  • No history of data leaks or being hacked
  • Identity feature saves all your personal information
Cons
  • Customer service can be slow
  • Confusing advertising
  • Free plan lacks key features

How much does RoboForm cost?

RoboForm has a free plan with limited features available. If you're looking for additional features, then you'll need to upgrade to the Premium plan. 

With Roboform Free, you can only receive emergency access to accounts, securely send (but not share individual items), and there are no secure shared folders. Roboform Free also lacks access on all devices, web access, and your data will still be synced with Roboform'ser servers instead of just on your device.

For multiple users, you should consider the Family plan, which covers up to five Premium accounts.

RoboForm plan comparison

Plan RoboForm Free RoboForm Premium RoboForm Family
Price Free $1.99/mo $3.98/mo
Number of users 1 1 5
Password vault
Autofill
Password generator
Password audit
Two-factor authentication
Data breach monitoring
Cloud backup
Emergency access
Secure share and send
Secure shared folder
Web access
Details View Plan View Plan View Plan

Roboform is an affordable password manager, but it's not the most affordable one available. NordPass can be slightly cheaper for an annual subscription, and it becomes even more budget-friendly if you opt for a two-year plan. Its Family plan also accounts for six Premium accounts, which is one more than Roboform. However, other services like Keeper and LastPass are at least a dollar more expensive per month.

Roboform's free plan leaves a lot to be desired in comparison to other password managers. For example, NordPass has syncing across all devices included in its free plan. 

While not clearly advertised, RoboForm will issue a refund within 30 days of purchase if you meet certain conditions listed in its terms of use.

RoboForm features

RoboForm has all the essential features you need in a password manager. It can create strong passwords, store them securely, autofill forms, and help you stay organized with its folders. There are also other useful features, including emergency access, Identities to store all of your personal information, and a bookmark organizer.

RoboForm is also fairly easy to use with a simple interface and it provides a walkthrough to help you import your passwords when you open an account.

Password sharing

Password sharing is an easy process. You only need the recipient's email address to securely share logins. However, the recipient will need a paid RoboForm plan to receive it. Depending on your plan, you can share individual links or folders.

With the free plan, you can only send individual items. The send option is for one-off transfers, while the share option syncs changes automatically to all recipients. So if you ever change a password after sharing it, the recipient will automatically have the updated password.

There's also an option to customize viewing permissions. You can choose between login only (can't see password but can use it), read and write (can view and edit), and full control (admin rights).

Roboform password sharing feature via creating a shared folder.

Two-factor authentication

RoboForm offers two-factor authentication (2FA) for all users. Passwordless authentication works by providing another barrier for potential hackers to get through. Besides using the master password, 2FA requires a second verification method of your identity.

To enable 2FA, you'll need to use either your email address, phone number, or a third-party authenticator app, like Google Authenticator. Once turned on, you'll receive codes to prove your identity. RoboForm also has options for biometric authentication, such as Face ID for iPhone and Intelligent Scan for Android. 

You can also enable one-time passwords, which will be sent via email or SMS, to enter your account.

Roboform two-factor authentication options via email, SMS, or Google authenticator.

Password generator

RoboForm has a top-notch password generator. You can customize the settings to create passwords of a certain character length or add and exclude numbers, capital letters, lowercase letters, and special characters.

There are a few ways to access the password generator. You can use the RoboForm website or find it in the app under Tools. 

Roboform's password generator with customization options.

RoboForm can also suggest passwords while you're signing up for an account. A RoboForm logo will appear near the password field and clicking on it will give you the option to generate a password.

Autofill

Autofill is the ultimate convenience feature of password managers. A simple click can enter your login credentials or credit card information in web forms. You'll never need to manually type out this information again with automatic form filling.

But first, you'll need to enter this information in RoboForm. This feature is known as Identity, and you can save personal data like:

  • Addresses
  • Credit cards
  • Banking account information
  • Passport information
  • Car details

Roboform's Identity feature, which stores addresses, credit cards, bank accounts, and more for form filling.

Roboform also has a SafeNotes feature for securely storing important information that may not fit one of the above categories. This could include Wi-Fi router passwords, insurance policy details, phone lock codes, and more.

Password strength report

RoboForm’s Security Center evaluates the quality of your current passwords. Once it's done with its review, it will share password security red flags, such as:

  • Compromised passwords
  • Weak passwords
  • Reused passwords
  • Login credentials stored in more than one RoboForm account

You can also change the settings to exclude specific logins from your password security score.

Roboform's Security Center, which points out compromised, weak, and reused passwords.

Digital legacy

RoboForm's digital legacy feature, known as emergency access, is available only for paid plans. It can be used to recover your account or grant access to another individual in the event of a death or incapacitation.

To grant someone emergency access to your account, you'll need to update your privacy settings. All you need to grant emergency access is your trusted emergency contact's email address and the number of days your account must be inactive before access is granted. 

The range of timeout periods to choose from starts at 12 hours and can be as long as 30 days. The recipient will need a RoboForm account to accept your invitation and gain emergency access to your account. That means Roboform Free users can still receive emergency access from Premium accounts.

Roboform's invitation to created a new trusted emergency contact.

Our RoboForm experience

We tested RoboForm’s Chrome extension and its Android app. Our first impression was that the interface was clean and easy to use. We also liked how the setup process made it easy to import passwords from other password managers, like Google Password Manager and LastPass, and CSV files.

Roboform's password import options.

Then we tested how well RoboForm worked when signing up for a new account on Reddit. The RoboForm logo appeared next to the password field and selecting it created a unique password.

Roboform autofilling an email and generating a password for a new Reddit account.

During our research, we noticed that RoboForm didn't do a great job of informing us of its features. For example, we didn't think dark web monitoring was included based on the plan comparison on its website. But as it turns out, the Security Center does have a section showing compromised passwords.

There were a couple of other quirks we noticed while testing RoboForm. Its website doesn't advertise a free trial or money-back guarantee, but that's not actually the case. According to its terms of use, you can request a refund within 30 days of purchase. When we installed the Chrome extension, we automatically got a 30-day free trial of the Premium plan.

Overall, RoboForm is a great password manager, but it doesn't make it clear what it offers unless you're willing to dive deep into the app or read the fine print.

RoboForm privacy policy

The RoboForm privacy policy is hard to read. Previously, it was a block of text that wasn't clearly organized. Now, the page has added some spacing but it might still be hard to read for some.

The start of the Roboform privacy policy webpage.

RoboForm doesn't share a lot about what it does to protect your data beyond storing your data in U.S.-based servers. However, it does share the exact information it collects about you. RoboForm claims it only collects data necessary to operate, and it doesn't send your personal data to other businesses or individuals outside of business operations.

RoboForm third-party audits

RoboForm published a third-party audit of its data security and password storage procedures in May 2023. The assessment was conducted by Secfault Security and covered all aspects of the RoboForm platform over a 36-day testing period. 

Although Secfault Security initially found identified some vulnerabilities, Roboform was quick to remediate all issues of medium or high severity before the retest. Thus, Roboform was found to meet a reasonable standard of security. 

Is RoboForm safe to use?

RoboForm is fairly safe to use. While RoboForm has never been hacked or involved in a data leak, the privacy policy is confusing, so some people may not feel comfortable using RoboForm without understanding it.

RoboForm customer service

RoboForm offers the following support tools for customers:

  • Help Center
  • Manual
  • 24/7 email support for all users (paid users get priority)
  • Live chat available Monday to Friday from 9 a.m. to 5 p.m. EST (for paid users only)
  • Phone support available Monday to Friday from 9 a.m. to 5 p.m. EST (for paid users only)

We couldn't find the live chat in the Android app or Chrome extension. It was only available on RoboForm's support center. To use it, we had to enter our name and email address. We got a speedy response, and the representative was helpful.

Roboform's live chat support feature.

When we previosly tried out the ticket support, it felt like a throwback to the 1990s with its outdated user interface. Upon revisiting the ticket site, we were pleased to find a more modern interface.

Roboform customer support ticket form.

While it's a 24/7 service, it took about 11 hours to get a response. We received an email, but we couldn't directly respond to it. We had to log back in to the RoboForm support center to message back. While the response was helpful and even included a link for further information, it wasn't fast and it was a poor user experience.

Overall, the live chat is a nice feature, but if you need support outside of business hours it will take a long time. 

RoboForm compatibility

Roboform is a great choice if device compatibility is an essential feature for you. It works with all major operating systems and web browsers, including:

  • Windows
  • macOS
  • Linux
  • Chromebook
  • iOS
  • Android
  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge
  • Mozilla Firefox
  • Opera

Roboform alternatives

Roboform might not be your cup of tea and that's ok. We've collected a list of alternative password managers we can vouch for:

  • NordPass: NordPass is a standout in the password manager field since it comes from Nord Security. It uses XChaCha 20 encryption for strong and fast protection, participates in both external and internal audits, and it uses zero-knowledge architecture to keep your data encrypted.

    Get NordPass | Read Our NordPass Review

  • Keeper: Keeper is a premium password manager, but it offers premium security standards. On top of all the standard password manager features, Keeper comes with dark web monitoring, offline vault access, and a self-destruct option if there have been too many failed login attempts.

    Get Keeper | Read Our Keeper Review

  • Bitdefender Password Manager: If you're looking for another easy-to-use password manager, Bitdefender is a great option. It offers all the features you'd expect from a password manager, like a form filler, password strength reports, and easy password imports, at an affordable price. 

    Get Bitdefender Password Manager | Read Our Bitdefender Password Manager Review

RoboForm FAQs


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Is RoboForm really free?

RoboForm really is free when you sign up for the free plan. Some of the features included in the free plan include unlimited passwords, 2FA, strong encryption, and a password generator. It can also receive emergency access from designated RoboForm accounts and audit the strength of your passwords.

RoboForm is not free if you want features like password syncing across all devices, sharing folders, web access, or granting emergency access to other RoboForm accounts. In this case, you'll need to upgrade to a paid plan.


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Is RoboForm trustworthy?

We believe Roboform is a trustworthy password manager. Its security audit showed that Roboform was quick to fix any security issues and it has high privacy standards with its AES-256 encryption and two-factor authentication options.


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Has RoboForm ever been breached?

RoboForm has never been hacked or suffered any data breaches. While it has a strong history of data protection, you should still take precautions by creating a unique master password for their RoboForm account and enabling 2FA as another layer of security.


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Where does RoboForm store data?

RoboForm stores data at a secure U.S.-based facility and is encrypted with AES-256 encryption. Alternatively, you can also choose to store data locally on your device. You can do this by turning off the Sync functionality. However, this will disable features like secure sharing and web access.


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Which is better LastPass or RoboForm?

We believe Roboform is better simply because it hasn't been breached, while LastPass suffered two breaches in 2022. We also feel secure in that Roboform has undergone a security audit, while LastPass hasn't.

To learn more about how these two password managers compare, you can read Roboform vs. LastPass.

Bottom line: Is RoboForm good?

RoboFormhas the groundwork for an excellent password manager. The app and browser extension are easy to use, and we had no problems using features like the password generator or autofill. There are some minor issues, like it's hard-to-read privacy policy and its slow customer support, but those aren't critical. 

Overall, RoboForm password manager may be a good choice for people on a budget who are satisfied with RoboForm's long history of never being hacked or experiencing a data leak.

However, if you're looking for a different verified secure password manager, then you might want to consider an alternative like NordPass

4.7
Learn More
On RoboForm's website

RoboForm
  • Affordable password manager
  • No history of data leaks or being hacked
  • Free plan lacks key features
Author Details
Sara J. Nguyen is a freelance writer specializing in cybersecurity. She aims to help people protect their data while enjoying technology. She has written about online privacy and tech for over 5 years for several organizations. When she's not writing about the latest cybersecurity trends, you can find her on LinkedIn.