ID Resolve vs. LifeLock 2024

When comparing ID Resolve vs. Norton LifeLock, LifeLock stood out as the better choice. Overall, it offers more flexible plans, higher coverage amounts, and even a money-back guarantee.

ID Resolve, on the other hand, only covers individuals or couples and is missing some of the key monitoring features that LifeLock offers.

But that doesn't mean LifeLock is better for everyone. We compared the products in four categories so you can see all the nitty gritty details.

ID Resolve vs. LifeLock review at a glance

If you’re an individual who doesn’t want too many bells and whistles, ID Resolve may be for you. Comparatively, LifeLock has a robust set of features that includes protection for children. Families would benefit from a LifeLock subscription over ID Resolve, but individuals may find it too much for them alone.

• ID Resolve: Best for individuals
• LifeLock: Best for families

ID Resolve vs. LifeLock compared

Star rating	4.1 AllAboutCookies writers and editors score products based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.	4.8 AllAboutCookies writers and editors score products based on a number of objective features as well as our expert editorial assessment. Our partners do not influence how we rate products.
Price	$13.25-$24.92/mo	$7.50–$38.99/mo for first yr
Types of monitoring	SSN, credit, financial accounts, medical accounts, device fraud	Identity and SSN, dark web, phone takeover, home title, social media
Credit monitoring
Identity theft insurance	Up to $1 million	Up to $3 million
Identity restoration services
24/7 customer support
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve pros and cons

LifeLock pros and cons

Which identity theft protection is the better value?

Though Norton LifeLock has the potential to get more expensive than ID Resolve, the value it gives you is unmatched.

		Best Value
Paid monthly	$13.25-$24.92/mo	$7.50–$38.99/mo for first yr
Best value plan	ID Resolve 360 for Individual + Spouse for $22.42/mo	Advantage for $14.99/mo (billed annually) for first year
Identity theft insurance	Up to $1 million	Up to $3 million
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve plans

ID Resolve has some exciting features, like an email health checker that scans the internet to see if your email was involved in a data breach or opt-out services that stop pre-approved credit mailings and marketing phone calls, which thieves can use to steal your personal information. Plans are available for Individual or Individual + Spouse.

We could not find any information stating that ID Resolve offered a refund, and when we tested the product, there was no offer of a free trial or money-back guarantee.

• ID Resolve: Basic coverage includes creditor notification, credit freeze and dispute assistance, credit reports and monitoring, lost wallet assistance, emergency cash advance, pre-approved credit card opt-outs, and medical ID fraud monitoring.
• ID Resolve 360: Includes all of the features of ID Resolve but adds monthly credit refreshes, instant alerts, email health checks, ScamAssist® research service, digital security software, and a tool that checks for past instances of identity theft and fraud.

LifeLock plans

LifeLock offers a lot. Each of the plans we listed below is for a single person. Couples receive the same features per person, and family plans include unique features for children. Each family plan can cover up to five children.

LifeLock offers a 60-day money-back guarantee for annual plans and a 14-day money-back guarantee for monthly plans.

• Standard: Offers basic coverage with identity theft insurance, ID and Social Security number (SSN) alerts, and one-bureau credit monitoring. Identity theft insurance up to $1.05 million.
• Advantage: Includes all Standard plan features plus identity lock, phone takeover monitoring, alerts on crime in your name, and buy now pay later alerts. Identity theft insurance up to $1.2 million.
• Ultimate Plus: Includes all Advantage plan features plus credit scores, three-bureau credit monitoring and reports, investment and 401(k) alerts, home title monitoring, and social media takeover alerts. Identity theft insurance up to $3 million.

Which identity theft protection has the better features?

When drilling down into which features the two services offer, LifeLock emerges as the much more all-encompassing option.

Feature		Our Pick
Credit monitoring
Financial activity alerts
3-bureau credit reports	Yes — Equifax, Experian, TransUnion	Yes — Experian, Equifax, TransUnion
Credit score
FICO score
Credit lock and freeze
Identity recovery
Dark web alerts
Social media account alerts
Social Security number monitoring
Home title monitoring
Address change alerts
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve offers essential identity theft tools like credit monitoring and the ability to freeze your credit. Some of the more advanced features, like an email health checker, emergency cash advance, and medical ID theft monitoring, are excellent additions to the primary service. 

LifeLock is far more robust in terms of features. It includes dark web alerts, where your information goes after a company storing your personally identifiable information experiences a data breach. LifeLock can also alert you if something is up with your social media accounts or if someone tries to steal the title to your home (yeah, that’s a thing). 

Additionally, LifeLock offers up to $3 million in identity theft insurance and remediation costs, and there’s a money-back guarantee so you can try it without risk.

In the case of identity theft, you’ll have a dedicated remediation specialist with either ID Resolve or LifeLock. You also get extras like stolen wallet protection and multiple alerts to help you safeguard your identity. Since identity theft losses can be devastating, having these services in your back pocket can save you time, money, and headaches.

Which identity theft protection is more secure?

When looking at the various safety measures in place, including the privacy policy, ID Resolve actually came out on top since it explicitly states it doesn't sell your data.

ID Resolve vs. LifeLock data security

	Our Pick
Two-factor authentication
Multi-factor authentication
Collects data
Shares data with third parties
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

You give a lot of personal information to identity theft protection services, so it’s important to know how it handles your data privacy. You also deserve to know how they protect the information you entrust to them. Finally, you deserve to know who can access all that personal information. We’re not in love with third-party sharing, especially when it’s for marketing purposes.

Usually, when we review privacy policies, we’re waiting for the ball to drop to see how much data is shared with third parties and for what reason. There are a lot of instances of companies sharing data with third parties to “advance interests,” which just means there’s some sort of exchange of money for data even though it isn’t technically “selling data.” 

We were surprised and impressed that ID Resolve doesn’t do that. We couldn’t find any instance of it in the privacy policy. LifeLock does, which is always disappointing.

Which identity theft protection has the better compatibility and customer support?

Overall, Norton LifeLock offers more options to contact support.

Platform		Our Pick
Windows
macOS
Android
iOS
24/7 customer support
Customer support options	Phone, FAQ	Phone, online guides, community forums, social media, chat
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve has a clean, modern interface that’s easy to navigate. We found in testing that once we signed up, we had to wait 48 hours before we could activate our service, which was weird. Most other services may make you wait for alerts and your credit report to populate from the three major credit bureaus as it collects data, but you can still access the portal. 

That wasn’t the case with ID Resolve. Still, once we started using the product, we found it helpful, except for the credit portion. We could not make it work at all. When we called customer support, they were completely unhelpful. We never got the credit monitoring features to work during our entire testing time.

LifeLock was easy to use from the beginning. We did have some issues, and when we reached out to support, they gave us the wrong information. Support eventually got us the right information, and we had no issue activating or using any of the features. LifeLock is also far more accessible with support options. 

You may not always want to wait on the phone, so having the ability to use a chat feature or search online guides is helpful.

Overall, we found LifeLock to be much easier to navigate regarding user-friendliness, working features, and support. ID Resolve made us jump through several hoops to cancel our account, while LifeLock made it easy and offered a refund. Even though both provided the security of two-factor authentication, we preferred LifeLock’s accessibility.

FAQs

ID Resolve vs. LifeLock: Which is better?

LifeLock is the better choice in this situation. It offers more features, customer service options, and plans for individuals, couples, and families. We also had no issues with features working as intended when testing the product. 

While we don’t love the renewal pricing or the fact that it shares data with third parties, you get much more bang for your identity protection buck with a LifeLock subscription than with ID Resolve.

If neither of these services is what you’re looking for, we’ve included some suggestions below and compiled a guide to identity theft protection and credit monitoring. Whatever you do, make sure you’re using some kind of protection. Identity theft can be a nightmare, but these services can help you get back to normal quickly and painlessly.

ID Resolve vs. LifeLock alternatives

If you’re looking for the best identity theft protection service and neither ID Resolve nor LifeLock fits your needs, try one of these below. We’ve tested them individually and are excited about the variety of features offered, like parental controls or coverage for an unlimited number of children.