IdentityForce Review 2024: Identity Protection That Also Logs Your Data?

Identity protection services are some of the more expensive security products on the market, so companies like IdentityForce should have better customer service as well as no-logs policies.
4.2
Editorial Rating
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On IdentityForce's website

Identity Protection
IdentityForce
  • Lots of unique features like medical ID fraud protection, court record monitoring, and deceased family member fraud remediation
  • Easy-to-use dashboard
  • Dicey privacy policy
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IdentityForce is an identity protection service that offers multiple tools for monitoring your identity and credit. Like many competitors, IdentityForce has monthly protection plans that are more expensive than most streaming services. If you’re in a higher-profile job or need serious help repairing your credit, this may be a service for you.

In our experience, we found the privacy policy to be a little sketchy, especially considering the price tag. We also weren’t impressed with the scavenger hunt we needed to do to find customer support. Overall, IdentityForce does what it advertises, all within a clean and user-friendly dashboard.

In this article
IdentityForce review at a glance
What does IdentityForce protect against?
Our experience with IdentityForce
IdentityForce features
Does IdentityForce keep your data safe?
IdentityForce compatibility
IdentityForce customer support
IdentityForce prices and subscriptions
IdentityForce FAQs
Bottom line: Is IdentityForce good?

IdentityForce review at a glance

Price $17.95–$23.95/mo
Identity theft insurance Up to $1 million
Credit monitoring Yes
Credit reports Yes — Equifax, Experian, TransUnion
Credit score Yes
Identity recovery Yes
Dark web alerts Yes
Social media account alerts Yes

*Prices as of 07/27/2023.

IdentityForce offers two plans, with the option to add the Family Package to either. The UltraSecure plan covers standard identity issues like fraud protection, identity restoration, and ID theft insurance. The UltraSecure+Credit plan offers the same features plus three-bureau credit monitoring, a credit score tracker, and a credit simulator. When you add the Family Package to either plan, you add another adult and ChildWatch ID Protection.

Services like IdentityForce are useful for individuals with high-profile jobs like social media influencers, reporters, and high-traffic bloggers. It may also be a good fit for monitoring your children’s identities if their information was involved in a ransomware attack.  

Ransomware has been declared an endemic rather than a war we can win, so this ongoing issue will need monitoring. A hacker stealing a minor’s identity can go on for a while before it’s caught, leading to credit troubles before the child is even old enough to use it.

IdentityForce pros and cons

Pros
  • Lots of features
  • Easy-to-use dashboard
  • Free password manager included
Cons
  • Dicey privacy policy
  • Adding children to your plan costs extra

What does IdentityForce protect against?

IdentityForce protects you from fraudulent use of your identity and a host of other services. The UltraSecure plan includes everything below:

Monitor

With IdentityForce, you can monitor the following forms of information:

  • Advanced fraud monitoring
  • Change of address monitoring
  • Court records monitoring
  • Dark web monitoring
  • Payday loan monitoring
  • Sex offender monitoring
  • Social media identity monitoring

Control

Use IdentityForce’s services to help control your private information:

Alert

Stay on top of financial and personal information with these alerts:

  • Bank and credit card activity
  • Smart Social Security Number (SSN) tracker
  • Junk mail opt-out
  • Identity threat alerts
  • Fraud alert reminders

Recover

In case your identity is stolen, IdentityForce’s remediation services help you recover with:

  • $1 million in identity theft insurance
  • Fully managed restoration
  • Toll-free customer service

UltraSecure+Credit includes a few more features in each category like monitoring for ghosting identity theft as well as credit monitoring services.

IdentityForce features

IdentityForce packs a lot into its services. We were impressed with how many additional features were available compared with competitors like IDNotify and PrivacyGuard. A password generator and password manager are nice additions to the service. Most features are available in the UltraSecure plan, but the credit monitoring services were only included in the UltraSecure+Credit.

Credit monitoring

Credit monitoring comes with the UltraSecure+Credit plan. This plan doesn’t include a 30-day free trial, so you must pay upfront to use this feature. There is a navigation on the left side of the dashboard just for your credit, but you’ll also see a breakdown of your three credit bureau scores on the homepage.

Daily monitoring allows you to keep track of what’s being reported so you can avoid any issues, like late payments, before it causes serious damage or identity theft losses.

Credit reports and credit scores

IdentityForce gives you daily reports and alerts on your credit scores. There’s even a credit simulator that lets you explore how your credit score will change with different scenarios.

Alerts at the top of your dashboard let you know if IdentityForce spots something concerning, like a fraudulent attempt using your credit. IdentityForce reports your VantageScore from Experian, Equifax, and TransUnion, so you always have a clear view of your credit.

IdentityForce reports on your VantageScore. A good VantageScore is 661 to 780, while 781 and above is considered excellent.

Alerts

You can find alerts at the top of your dashboard. IdentityForce will alert you if a breach occurred and walk you through how to fix it. IdentityForce alerts you to the following activities:

  • Bank and credit card activity: Receive an alert if there’s suspicious activity on your financial accounts.
  • Smart SSN tracker: Track if your Social Security Number is being used in an out-of-the-ordinary way compared to your normal activity.
  • Junk mail opt-out: Monitors what kind of junk mail you’re receiving and helps you stop it.
  • Identity threat alerts: Whether it’s a newly opened credit card or a title transfer on personal property due to a data breach, you’ll be alerted if your identity is used.
  • Fraud alert reminder: Sends continuous alerts until you resolve the fraudulent notice.

IdentityForce dashboard with a list of setup tasks.
IdentityForce dashboard

Our experience with IdentityForce

Our IdentityForce account was easy enough to set up. We entered our name, email, and phone number before being directed to a payment screen. Even though we chose the UltraSecure plan for the 30-day free trial, we still had to enter payment information. We were annoyed that they charged us even though we chose the plan with the free trial (which we’ll elaborate on in the customer support section).

Once logged in to our portal, there wasn’t much to do. We verified our identity, then clicked around on the services. The IdentityForce app wasn’t available on the Apple Store, so the Mobile Attack Control powered only by the app wasn’t an option for us (we don’t have an Android).

We also didn’t connect our social media accounts. We did try to connect them, but our pop-up blockers kept blocking IdentityForce’s attempts to access our social media. Even when we disabled the pop-up blockers, we still couldn’t get the connection to work.

Given our difficulty reaching customer service for other issues, we didn’t try to contact them again regarding the social media monitoring. ​​But we did like the peace of mind that came with having suspicious activity alerts and restoration services if we found ourselves victims of identity theft.

A list of IdentityForce's monitoring services and last completed scans.
IdentityForce features dashboard

Does IdentityForce keep your data safe?

IdentityForce uses two-factor authentication (2FA) from the very start. Part of your sign-up data includes listing a device for your 2FA code. You’ll have to verify before you can enter your portal.

We don’t love how much information IdentityForce collects on its customers. It collects the information you provide (that should be a given), logs data from your device, and imports any third-party data it can find on you. And yes, IdentityForce does use this data for marketing purposes as seen in the screenshot below. Overall, not a great privacy policy, although still not the worst we’ve seen.

The privacy policy section “How Do We Use The Information Collected?” states:

“We may use your Personal Information, Demographic Information or Usage Information that is subject to this Privacy Notice:

  • to provide you with and to improve our Services such as to protect your identity,
  • to process transactions or provide you with information such as to send you electronic newsletters,
  • to provide you with special offers or promotional and marketing materials (including sweepstakes and contests) on behalf of us or third parties, including to let you know about new products, services, or upcoming events,
  • to improve the Site including the user experience, marketing endeavors, and our Site offerings,
  • to customize your experience on the Site,
  • to serve you specific content or ads that are relevant to you,
  • to provide customer support,
  • to authenticate a credit card number and verify that the person requesting your credit report really is you,
  • to contact you with regard to your use of the Site and, in our discretion, changes to the Site and/or Site’s policies,
  • for internal business purposes, and
  • for purposes provided at the time you provide your information or as otherwise set forth in this Privacy Notice.

We will only use your Personal Information for the purposes for which we collected it and related purposes. You will be notified if we need to use your Personal Information for an unrelated purpose. We may also process your Personal Information where the processing is required or permitted by law.”[1]

IdentityForce compatibility

IdentityForce is a web-based portal you can access via browser. There’s no compatibility listed for browsers, so any will do.

There are mobile apps available in the Apple Store and Google Play store. The Google Play Store app has over 10,000 downloads but only a 2.5-star rating. When clicking on the Apple Store link, we were redirected to a notification that the app is unavailable in our region.

IdentityForce customer support

The customer support section is oddly not listed in the IdentityForce portal. We could access it from a link at our login and the bottom of the company’s website. IdentityForce does appear to have email, phone call, and snail mail-based support options, but we didn’t see a chat box or any other direct messaging capabilities. For quick reference, the phone number for support listed on the website is 1-877-694-3367.

We reached out on the website via the submission form to cancel our subscription. After several hours, we still hadn’t heard back from the IdentityForce support team, nor had we received an email. Since there was no chat box on the site, we tried calling the number. After 24 hours, we still hadn’t received any communication acknowledging we reached out on the site.

We only waited about four minutes before getting a live person, but since it was past 8 p.m. on the East Coast, she couldn’t help us. She took our name and number for a customer service representative to call us back. The callback time could be up to 48 hours, but we received a call after 9 a.m., which was what we requested.

Unfortunately, the agent was rude and short with us. Rather than explaining why we’d been charged for a free trial, she canceled our account. When we asked where in our portal we could find the customer support information, she told us it was there and we must not have seen it. She then hung up.

IdentityForce customer service is available from 8 a.m. to 8 p.m. EST. If you call outside of those hours, it’s just an answering service with a live person who cannot access your account. After our conversation with the customer service representative, we were left with a less-than-stellar feeling. Overall, we found IdentityForce’s customer service to be unhelpful and frustrating.

IdentityForce prices and subscriptions

IdentityForce offers two plans, UltraSecure and UltraSecure+Credit, with the ability to add a Family Plan. The Family Plan includes an additional adult and unlimited children living in the same household. You can purchase your plan online and begin with the Family Plan if you prefer. You can also call a phone number to talk about the Family Plan services offered.

UltraSecure offers a 30-day free trial as long as you input a credit card. When we checked our statement, IdentityForce charged us the full $19.95 for the plan, so we aren’t sure if there is actually a trial and the company is holding the first month or if the charge will clear our accounts. Either way, it seems misleading. There is no trial offered with UltraSecure+Credit.

IdentityForce plans comparison

Plan IdentityForce UltraSecure IdentityForce UltraSecure+Credit
Price per month $19.95/mo $23.95/mo
Price per year $179.50/yr $239.50/yr
Who’s covered 1 adult 1 adult
Identity theft insurance Up to $1 million Up to $1 million
Credit monitoring
Financial activity alerts
Credit reports Yes — Equifax, Experian, TransUnion
Credit score
Credit score tracker
Credit score simulator
Credit lock and freeze
Identity recovery
Dark web alerts
Social media account alerts
Social Security Number monitoring
Home title monitoring
USPS address change alerts
Details View IdentityForce Plans View IdentityForce Plans

Prices as of 07/27/2023.

The UltraSecure plan advertises a 30-day free trial but requires credit card information. The full amount of the monthly plan was charged to our account even though we were supposed to be under a trial period.

IdentityForce FAQs


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Is IdentityForce worth it?

Identity protection services may or may not be worth it depending on your needs. If you’re looking for simple credit monitoring, you can do that for free with an app like MoneyLion or Credit Karma. HelloPrivacy will monitor your identity with its free account.

If you’re an online influencer or reporter, it may be worth signing up for this service due to the high-profile nature of your job. For most people, however, services like IdentityForce are overkill.


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Do I need to pay for IdentityForce?

Yes, you will need to pay for IdentityForce. A 30-day free trial is advertised for the UltraSecure plan, but we were charged anyway. The UltraSecure+Credit plan has no free trial offer.


+

Is IdentityForce legit?

IdentityForce is a TransUnion brand. TransUnion is one of the three credit reporting bureaus, so IdentityForce is a legitimate company.


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What are the benefits of IdentityForce?

IdentityForce benefits include having your ID and credit monitoring in one convenient dashboard. The company offers some great features as well, like a password manager.


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How do I cancel IdentityForce?

To cancel IdentityForce, you’ll need to reach out to customer service. Customer service does not answer immediately, so make sure to give yourself plenty of time before your next billing statement to avoid a charge. There is no option within your portal to cancel your subscription.

Bottom line: Is IdentityForce good?

IdentityForce takes identity theft protection services you can find all across the web and condenses them into one easy-to-use dashboard. While this is convenient, it’s also a lot of data to have in one place. This is especially concerning given the less-than-stellar privacy policy where your data is shared for marketing purposes.

If that’s of less concern to you, IdentityForce may be a good choice. The design is clean and user-friendly, services are easy to understand, and alerts are prominently displayed within the dashboard. In addition to IdentityForce’s host of standard identity theft protection features, you also get bonus features like a password generator and password manager. These are nice additions that make the service more attractive than competitors like PrivacyGuard.

Overall, if you’re looking for one of the best identity theft protection services, IdentityForce is a powerful option. While it’s not perfect, it does offer plenty of perks and makes managing your identity and credit easy.  

4.2
Editorial Rating
Learn More
On IdentityForce's website
Identity Protection
IdentityForce
  • Lots of unique features like medical ID fraud protection, court record monitoring, and deceased family member fraud remediation
  • Easy-to-use dashboard
  • Dicey privacy policy
Author Details
Mary is a seasoned cybersecurity writer with over seven years of experience. With a B.S. in Liberal Arts from Clarion University and an M.F.A. in Creative Writing from Point Park University, she educates audiences on scams, antivirus software, and more. Her passion lies in educating audiences on helpful ways to protect their data.

Citations

[1] Privacy Notice